Teaching/training, management, project management, web development (applications/forms), supervising, marketing research, tax preparation, bank teller and certificate deposits, curriculum development, report writing, legal contracts, business plans, proposals, reengineering flowcharts, multimedia presentations, office organization/reorganization, database redesign.
11/10 to present Everest University Online, Colorado Springs, CO
Corporate New Hire Trainer – Provide training for all new employees, and conduct orientation and withdrawal counseling/retention workshops and refresher training. Develop training curriculum using DocuTools and keep materials updated. Facilitate Web Ex training for divisions in Tampa and Tempe. Create CBT (Computer Based Training) using Captivate 6.
8/08 to 9/10 Yuma County Federal Credit Union, Yuma, CO
Marketing Specialist/Member Services – Created marketing materials and promotions for products and services offered by the credit union. Performed bank teller duties as needed. Point of contact for savings certificates.
10/07 to 8/08 Jeff West, CPA, Yuma, CO
Tax Assistant – Prepared government documents for tax filing both for individuals and corporations. Performed bookkeeping duties for employees salary and tax withholding. Maintained accounts receivable/payable using Quickbooks. Created W2’s and I-99’s for clients.
5/05 to 10/07 WebMD/Sage Software Healthcare Div, Scottsdale, AZ
Project Manager – Coordinated medical software/hardware onsite and remote installations. Lead client and internal conference calls for assigning resources and delivery of training, tracked projects to completion using Quickbase, Siebel, and proprietary software. Managed 25 – 45 sales orders for the west region with revenue up to $150,000 per order.
Training Specialist – Provided 60+ hours of training on medical software (billing, patient registration, scheduling, reports, collections, etc.) to each client via web-based or on-site. Managed 5-8 projects simultaneously. Trained 14 separate sessions over a period of 3 months per client.
9/04 to 5/05 Homeland Security/Lockheed Martin Contract
Course Instructor – Continuance of advanced training for TSA baggage screeners. Traveled to various airports to conduct classroom training on new protocol. Prepared lecture, administered tests, provided simulator training on EDS equipment.
8/03 to 9/04 Ford Financial, Colorado Springs, CO
Account Manager – Managed up to 100 customer accounts. Maintained records for simple interest automobile loans.
9/02 to 1/03 Homeland Security/Boeing Contract
OJT Instructor - Trained federalized baggage screeners (TSA) employees on procedures for screening luggage and proper use and maintenance of explosive trace detection (ETD) and ********** detection system (EDS) equipment. Provided 60 hours of On the Job Training at various airports nationwide in the campaign to provide the utmost in travel safety on United States aircraft. Coached in taking smart samples, gave a 3 bag test which included exterior, limited, and full open bag searches.
11/00 to 2/02 ChannelPoint, Colorado Springs, CO
Data Center Project Manager - Coordinated software installs, data center transition/relocation, managed schedules, created/maintained website data, tracked projects from development to production using MS Project. Represented the Data Center in project meetings, monitored software implementations and maintained server and project status.
2/96 to 11/00 MCI, Colorado Springs, CO
Project Manager - Full project life cycle, including documentation and testing of software applications. Worked with internal customers to gather requirements for website development. Estimated level of effort and deadlines for completing web development, schedule meetings/prototype previews with customers. Single point of contact for all websites under Vice President. Coordinated the move of servers from Atlanta to Colorado Springs, and from Colorado Springs to Omaha to set up a data warehouse, assisted in the connectivity and troubleshooting conferences.
Engineer I - Developed and published web documentation for network computing services departments. Created a customer website for Information Centered Network Solutions department. Performed the role of Documentation Specialist Lead, in charge of training and overseeing a commercial documentation effort for outside customers.
10/96 to 1/99 Colorado Technical University, Colorado Springs, CO
Associate Professor - Taught Organizational Leadership and English Effective Writing classes. Created course curriculum for Computer Based Training (CBT). Conducted Leadership workshops, prepared class lessons, quizzes, tests, grading spreadsheet. Taught Word for Windows computer lab.
Master of Science Mgmt – Business Management/MIS, Colorado Technical University, 1996
Bachelor of Science - Theatre/Psychology, Illinois State University, 1978