Joni Tosill - Remote Technical Writer

Freelance Technical Writer & Editor

946
Location:Spring, Texas, United States
Profile:https://www.freelanced.com/jonitosill
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5.0
2 Skills
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CAREER GOALS
To continue to excel in my career as a remote Technical Writer

QUALIFICATION SUMMARY
• Strong analytical skills with the ability to gather and evaluate information from Subject Matter Experts (SME's), Management, Developers and Engineers in order to produce infrastructure documentation, flowcharts, training manuals, user help guides, Requirements, Policies and Standard Operating Procedures (SOPs); often working on a global level with respect to other cultures and time zones.
• Heavy cross-functional team involvement (Management, Operations and Support) to ensure that all documentation meets each team’s objectives.
• Highly successful development of all documentation according to project scope, requirements, timeframe and budget.
• Self-motivated to succeed/exceed in assigned tasks, paying constant attention to detail with a highly inquisitive and analytical nature.

EDUCATION
American Management and Business Administration Institute (1997) – www.ambai.org
Online BBA

TECHNOLOGIES USED
MS Office Suite 2007/2010, Adobe Photoshop, Adobe PDF Creator, MS Visio 2007/2010, MS SharePoint 2007/2010, MS Paint, Oracle EAM, AS400/Iserve, Cisco VPN, MS Live Meeting, Snag-IT, and many company-specific software packages.

EMPLOYMENT
ALERIO TECHNOLOGY GROUP - Denver, CO
Remote Technical Writer (12/2013 - present)
Performing technical writing tasks (creating, editing, updating and managing documents) for United States Environmental Services through their technology arm, Alerio Technology Group.

• 185 Corporate Policy and Procedure documents
• PowerPoint training slideshows and Visio process flowcharts
• Organizing/updating company SharePoint site
• Attending/facilitating meetings with global Subject Matter Experts (SMEs)
• Quality Assurance tasks of testing software screens in development

UNITED STATE ENVIRONMENTAL SERVICES - Houston, TX
Remote Contract Technical Writer (6/2013 - 12/2013)
Performed technical writing tasks (created, edited, updated and managed documents) for the Houston Corporate office that oversees sites around the country who perform environmental clean-up operations.

• 185 Corporate Policy and Procedure documents
• PowerPoint training slideshows and Visio process flowcharts
• Attend/facilitate meetings with global Subject Matter Experts (SMEs)
• Organized/updated company SharePoint site

CEVA LOGISTICS - Houston, TX
Senior Technical Writer (6/2010 – 6/2013)
Performed technical writing tasks (created, edited, updated and managed documents) in the Information Technology, Administration, and Domestic Freight offices who handle domestic and international freight and logistics.

• 250 Work Instruction documents
• PowerPoint training slideshows and classroom presentations
• Visio process flowcharts
• Interviewed Subject Matter Experts (SME's)
• Updated/managed the Training SharePoint site

EXTERRAN ENERGY CORPORATION – Houston, TX
Remote Technical Writer (1/2007 – 5/2010)
Performed technical writing tasks (created, edited, updated and managed documents) for the North America Operations Services department who managed nine basins around the country. These basins installed, serviced and uninstalled Exterran’s oil rig compressor units.

• 124 Standard Operating Procedures (SOPs)
• 57 form templates
• Visio process flowcharts
• 32 reference and training manuals (for office, field, and technical audiences)
• Gathered information from global Subject Matter Experts (SME’s)
• Updated/managed the North America Operations Services SharePoint site

USA PAYMENT SYSTEMS – Houston, TX
Remote Contract Technical Writer (10/2006 – 12/2007)
Provided technical writing tasks (created, edited, updated and managed documents) for a hardware/software company who designed, created, installed and serviced ATMs for Harrah’s casinos in Las Vegas that manage, produce and pay out winning bet slips.

• 11 software manuals
• 15 training manuals (end user and technical audiences)
• Attend/facilitate meetings with global Subject Matter Experts (SMEs)

SOLUCIENT HEALTHCARE - Ann Arbor, MI
Contract Technical Writer (1/2006 – 9/2006)
Provided technical writing tasks (created, edited and updated documents) within the IT Compliance Team who were contracted to provide project deliverables based on Sarbanes-Oxley (SOX) requirements and Health Insurance Portability and Accountability Act (HIPAA) regulations.

• Interviewed Subject Matter Experts (SMEs) to identify gaps and write functional Requirements, Testing, Training and Deployment plans.
• Business Analyst tasks of gathering Functional Requirements and writing Technical Specifications for the Security work stream.

HANOVER INSURANCE GROUP/CITIZENS INSURANCE - Howell, MI
Documentation Administrator/Technical Writer (3/1998 - 1/2006)
Provided technical writing tasks (created, edited, updated and managed documents) for the Information Technology department who serviced 1,000 employees with Help Desk support, Network Services, Desktop Installation/Support, and Telephony Services.

• Interviewed Subject Matter Experts (SMEs)
• Initiated, created and maintained all documentation and technical specifications
• Created and revised user manuals

REFERENCES AND PORTFOLIO
Readily available upon request
Skills (2) Rating
Technical Writing
Editing