Kessia Cruz

Freelance Admin Support Freelancer & Event Planner

1327
Location:Washington, District of Columbia, United States
Profile:https://www.freelanced.com/kessiacruz
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3.0
2 Skills
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Writing and Editing – drafted, transcribed, translated, and or edited reports, presentation, and documentation within the work place and for government agencies or institutions.

Coordination – effectively communicated between departments and within office hierarchy. Address client or staff inquiries by providing information or contacting appropriate sources to obtain and exceed expected results. Direct events out of or within the office that assist in maintaining morale within the workplace with superior ability to develop rapport at all levels.

Professional Experience
Exec. Administrative Assistant -Navy Medicine, National Capital Area June 2009 – Present
Alutiiq, LLC, Bethesda, MD
Coordinate with National Naval Medical Center (NNMC) and Joint Task Force(JTF) staff to have effective workflow between the four regional commands, JTF and NNMC.
Generate all electronic and paper files/folders and maintain the organizational systems for all correspondence such as instructions, notices, memos, Fitness Reports and Evaluations, messages, and policies and agendas by obtaining, assembling, and analyzing complex information and data from a wide variety of sources. Composes initiates, as necessary.
Create, track and complete awards submitted from the regional commands.
Interface with internal and external personnel as front-line representative of the command suite to ensure accurate dissemination of appropriate information
Coordinates, schedules, and maintains calendar of appointments, meetings, and off-site functions, travel itineraries, and coordinates related arrangements for all Executives in the National Capital Area (NCA) Command Suite including coordinate Video Teleconferencing equipment, room usage and staff assistance.
eKM Manager for National Capital Area allowing for tracking of all taskers from the Bureau of Medicine and Surgery and to the four regional subcommands including congressional inquiries.
Process and provide staff for NCA Command (including new Base Realignment And Closure and Naval Support Activities staffing) with orientation and maintain all personnel documentation regarding check-in and check out.
Forms and Records Manager for the Region; Distributes, logs, and monitors Key distribution and collection for NCA. Approver for the Defense Travel Systems and reviewer for input of travel authorizations and vouchers for NCA Executive Staff.
Command Leave Coordinator for the region allowing for scheduling of all staff primarily military members.
Preparation of presentation materials to assist senior management in meetings and discussions.
Manage multiple and complex administrative processes while prioritizing to ensure minimal supervision while providing training workshops to all staff on use of all programs referred above.
Executive Administrative Assistant March 2008- June 2009
JVP Engineers, P.C. Washington, DC
• Manage all documentation, presentations and reports submitted to, administered within, created by, or received by the firm.
• General office duties: ?o Answer phones, order and maintain all equipment and supplies, greet clients, arrange all meetings, vacations, and travel requirements for staff, maintain calendar for conference room usage, create electronic and paper files, folders and maintaining the separate organizational systems established for accounting, all projects for each engineer, marketing, and presidency.
• Assist Office Management Office by: ?o Compiling accounting information to provide President of company for financial decisions. ?o Entering data to maintain records of invoices received or sent. ?• Organize for archiving of projects completed and maintain updated information regarding location, status, and proceeding for all projects.
• Assist mechanical, electrical, plumbing and fire protection engineers by: ?o Typing and editing all documentation ?o Keeping records of time spent on each project.
• Receive request for proposal and submit finalized and updated information for Marketing Department.
• Assist Presidency of company by: ?o Collecting time sheets at due times ?o Creating Fee Proposals and Scopes of Work.
• Event Planning and Coordination for staff events

Assistant Office Manager June 2007 – February 2008
Inter-American Group, Washington, DC
• Created and managed all corporate accounts. ?• Provided clients with procedure for obtaining American and International passports, visas and authentications. ?• Assisted Presidency of the company in all translations and established protocol for customer service. ?• Prepared marketing material. ?• Trained new staff. ?• Assisted in updating website information. ?• Set office hours for staff ensuring top productivity. ?• Handled majority of emergency passport and visa situations. ?• Received and distributed mail. ?• Answered phones and greeted clients. ?• Maintained and updated filing system.

Front Desk Agent March 2006-April 2007
The Churchill Hotel, Washington, DC
• Answered phones, greet guests, and receive mail ?• Checked-in and checked-out guests involving receipt of payment information, placing within the property or finding alternate location if need be, and responding to all inquiries. ?• Entered reservations whether by phone or internet ?• Prepared information for accounts receivable ?• Trained incoming staff and served as lead for up keeping staff morale. ?• Ordered supplies for housekeeping, front desk, and general office use. ?• Arranged data for completion of monthly consolidation. ?• Translated for staff and guests. ?• Arranged transportation around the city and to and from airports. ?• Assisted bellman and valet in organizing luggage and vehicle records. ?• Handled financial transactions for guests and maintained update of guest account statuses. ?• Assisted in group activity coordination and event planning. ?• Tended to multiple emergency situations. ?• Provided concierge services. ?• Supervised room service and restaurant services in the evening. ?• Conducted morning meetings. ?• Stayed ready and available to provide General Manager and Director of Rooms with situational awareness of all proceedings throughout hotel.

Front Desk Agent May 2005-February 2006
The Omni Shoreham Hotel, Washington, DC
• Answered phones, greet guests, and receive mail ?• Checked-in and checked-out guests involving receipt of payment information, placing within the property or finding alternate location if need be, and responding to all inquiries. ?• Entered reservations whether by phone or internet ?• Prepared information for accounts receivable ?• Trained incoming staff and served as lead for up keeping staff morale. ?• Ordered supplies for housekeeping, front desk, and general office use. ?• Arranged data for completion of monthly consolidation. ?• Translated for staff and guests. ?• Arranged transportation around the city and to and from airports. ?• Assisted bellman and valet in organizing luggage and vehicle records. ?• Handled financial transactions for guests and maintained update of guest account statuses. ?• Assisted in group activity coordination and event planning. ?• Tended to multiple emergency situations. ?• Provided concierge services. ?• Supervised room service and restaurant services in the evening. ?• Conducted morning meetings. ?• Stayed ready and available to provide General Manager and Director of Rooms with situational awareness of all proceedings throughout hotel.

Patient Services Coordinator October 2003-November 2004
Community of Hope Health Services, Washington, DC
• Registered patients ?• Scheduled appointments; new, follow-up, procedures, and pre-natal. ?• Supervised student volunteers. ?• Created and organizing patient files. ?• Managed the release of patient records to third parties or transfers to other clinics following HIPAA guidelines for the release of protected information. ?• Assisted in translation for staff and patients. ?• Assisted in obtaining insurance for patients and/or verifying information. ?• Ordered of office supplies. ?• Assisted in obtaining referrals.

Education
University of the District of Columbia ? Washington, DC ? Fall 2003- present ?
Speech and Language Pathology

The Holton Arms School ? Bethesda, MD ? 1999-2002

Additional Skills
Microsoft Office Suite & Outlook Basic Apple Programs ? Fluent Spanish, English, some French, and American Sign Language ? Dance
Skills (2) Rating
Admin Support
Event Planning