Resume’ for JoAnn Marchand
32511 Quiet Harbor Ave #207 (352) 483-6478 (c)
Leesburg, FL 34788 firstname.lastname@example.org
To obtain a full-time or part-time position that will allow me to work with the public, show creativity, and experience growth while bringing profitability to my employer.
Freelance Writer March 2011-present
I am currently working as an independent contractor doing freelance writing of SEO articles for web-based clients. Topics cover a wide variety of subjects, some technical, some more conversational in tone. This is not the first professional experience I have had writing; while co-owner of The Copy Shop (see below) I was also the creative writer/designer for many projects.
Mission Inn Resort Sales Coordinator March 2010-Feb 2011
My primary responsibility was to draft proposals and contracts for the six sales managers in the group sales department using mail merge in Microsoft Word, keeping a log of guest interactions in Excel, copying and distributing signed contracts to required departments on property. Additional responsibilities were to troubleshoot computer issues in the office, field phone calls, answering guest or staff questions and transferring the call to the appropriate personnel.
Buchanan Health Group Chiropractic and Massage Office Assistant August 2008-June 2009
My primary responsibilities were to check patients in and out, including preparing them in the exam room for the doctor, performing monetary transactions including insurance, credit card, on-account or cash payments, answering phone calls and scheduling appointments. Additional responsibilities included balancing daily A/R transactions, setting up patients on peripheral treatments, taking notes at weekly staff meetings, one-on-one patient education and presenting group seminars with PowerPoint slide shows on healthcare.
The Copy Shop Co-owner March 2003-March 2008
My primary responsibilities included Accounts Receivable, Accounts Payable, and payroll, decision making, and customer assistance when necessary. I also served as in-house creative writer & designer, designing and laying out copy and graphics into appealing formats for several of our clients using Microsoft Publisher and PowerPoint, and saving the work in a format for printing. Logo design, business card layout, brochure and booklet set-up were all items I designed. I was also responsible for hiring, setting salary amounts, and dismissing staff.
The Builders’ Choice Co-owner June 1992 – March 2008
My primary responsibilities included Accounts Receivable, Accounts Payable, and payroll, decision making with other owner (husband) I was also responsible for office organization.
Ruggie Wealth Management Administrative Assistant Feb 1997 – August 1999
My primary responsibilities included composing proposals/presentations for clients in PowerPoint, answering phone calls and client questions, filing, database setup and maintenance in Microsoft Access, correspondence with insurance companies and funds, research on investment funds, hypotheticals on projected return. Additionally, I deposited funds, was responsible for A/P and client payments.
Lake-Sumter Community College, Leesburg, FL Graduated 1990 - AA Degree
Umatilla High School, Umatilla, FL Graduated 1986 - College Prep Diploma
Proficient in MS Office Suite
Familiar and comfortable with many commonly used Windows programs
10+ years of experience in customer service and cash handling
Excellent grammar usage and spelling
There is a break in my employment history listed here. While it may not appear so, I did not work outside the home from August 1999 through August 2008, aside from assisting at one of our self-owned companies. I chose to homeschool my children as an alternative to traditional schooling. We are in a new season in our family and I am looking for full-time work to expand my creativity and support my family.