High-performing manager with 15 years of electronic billing experience. In-depth knowledge of billing operations at all levels. Demonstrated proficiency in staffing, training and development, budgeting and revenue management and analytics.
• Telecommunications and Internet e-commerce third-party payments and settlements
• Revenue Assurance
• Vendor Management
• Client Account Management & Monitoring
• Leadership/communication skills
• Performance Analysis
• Social Media integration, planning & Management
• Risk Management
• Electronic Billing - ACH, Credit Card, Mobile,and Local Exchange Carrier (LEC) through PayOne, BSG Clearing, and ILD
• Process Improvement
• Blog writing, editing and posting for various clients
• Press Release writing, editing and posting
• Social Media Management (Facebook, Twitter, LinkedIn, Google+)
• Managed billing revenues in excess of 200 million annually.
• Reduced department expenditures by 25% over a one-year period via renegotiation of vendor contracts and pricing.
• Reduced billing costs by $700,000 in one year.
• Managed online media programs, billing and product approvals for all electronic billing channels.
• Handled all functions related to Local Exchange Carrier billing.
• Regulatory and industry best practices compliance, resulting in 55% reduction in consumer complaints in a 2 year period.
• Authored or approved business rules for each billing platform.
• Developed and managed multi-state team of account managers to support client base.
• Managed over 90 accounts for ecommerce purchases and billing.
• Successfully met or exceeded all revenue goals for client base each fiscal year.
• Developed,directed and managed ongoing social media strategies for client base
1. Managed various social media plaforms
2. Consistent and relative content (blogs, social media)