Dawn Turner

Freelance Editor & Proofreader

Location:Toms River, New Jersey, United States
2 Skills
I have over 20 years of experience in printing and publishing which includes proofreading and editing. My clients include businesses and authors. I am well-versed in both MLA and APA formats.



Detail oriented and analytical, with a strong work ethic and an aptitude for problem solving; thrives on new challenges while working well independently or as a team member.

Professional Experience

Turner Business Consulting and Writing Services, Toms River, NJ 1992 – Present
Principal Consultant
• Provides project management, coaching for writers, proofreading, editing, and writing for various clients including writing services, content providers, market research companies, and SEO companies.
• Income tax preparation and tax planning for individuals, the self-employed, and small businesses
• Maintained a technical helpdesk for an online high school from remote home office
• Worked remotely as a Senior Level 2 Help Desk Manager for a national computer firm overseeing 700+ technicians nationwide and resolving customer issues
• Acted as the New Jersey/Pennsylvania agent for several nationwide service providers providing support in varied capacities, Desktop Support through System Administrator/Engineer for area corporations and their remote sites
• Provided Network Administrator and hardware support to numerous small businesses and individuals
• Provided end user application software and operating system software support

Spencer Gifts, LLC, Egg Harbor Twp., NJ September 2009 – July 2011
Temporary Employee - Telecom Analyst
• Analyzed trends occurring with monthly phone and Internet bills
• Audited phone bills and Internet bills where anomalies were found
• Worked with telecommunication providers to resolve discrepancies and negotiate contracts for savings
• Assisted with VoIP rollout to 600+ stores

Farmingdale Printing & Copy Center, Farmingdale, New Jersey 1987 - 2002
Manager/Typesetter/Graphic Artist
• Edited, proofread, and met all necessary technical specifications for outside vendors and brokers
• Provided graphic design and desktop publishing for all projects
• Worked closely with customers to gather requirements and address any issues in a timely fashion
• Hired, trained and managed staff of 5
• Responsible for all day-to-day operations
• Developed and maintained custom Microsoft Access databases for customers' direct marketing projects
• Improved efficiency by over 30% by introducing new methods of technology to the business
• Vendor selection and cost negotiations of new equipment and supplies
• Accounts receivable reconciliation
• Maintained inventory levels to ensure quickest project turnaround time with the least amount of waste
• Managed and maintained diversified (Macintosh and PC) computer network and peripherals

Park Avenue Printing, Tinton Falls, New Jersey 1986 - 1987
Computer Programmer/Business Analyst/Assistant Bookkeeper

• Implemented company’s first computer system
• Developed and implemented a custom accounting package
• Upgraded mailing house operations
• Implemented job tracking/inventory system from initial order through finished product

Technical Skills

Operating Systems
Windows 7, Windows Server 2003, Windows XP Professional, Windows 2000 Server, Windows 2000 Professional, MS-DOS, OS JCL

VoIP, Active Directory, Routers, WAN hardware, Remote Access Systems, Citrix MetaFrame, VPN, Wireless technologies, Microsoft ActiveSync, Wireless/Bluetooth and WAN telecommunications connectivity and design

Basecamp, Google Docs, MS Sharepoint, MS Word, MS Excel, MS Access, MS Project, MS Visio, MS Outlook, QuickBooks, Peachtree, Adobe Acrobat, Adobe PageMaker, Adobe Indesign, Adobe Photoshop, Adobe Illustrator, CorelDraw, Quark Xpress, VB 6.0, VB .Net, ASP, SQL Server, MySQL, PHP, HTML, DBase, RPG III, BASIC

Helpdesk Applications
HEAT, Kaseya

Education & Certifications

Franklin University, Columbus, Ohio MBA Degree – December 2010
Masters of Business Administration -- GPA 3.5

Franklin University, Columbus, Ohio BS Degree – August 2009
Bachelor of Science -- Major: Business Forensics; Minor: Accounting – GPA 3.0

Ocean County College, Toms River, New Jersey AS Degree -- Spring 2007
Associates Degree – GPA 3.0

T.H.E. Technologies, Toms River, New Jersey 2003
MCSA/MCSE/CompTIA A+ Certification Program – GPA 4.0

Brick Computer Science Institute, Brick, New Jersey 1986
Computer Operations/Programming – GPA 4.0

Microsoft: Microsoft Certified Professional (MCP) - Windows 2000 Professional, Windows 2000 Server,
Managing a Windows 2000 Network Environment

CompTIA: A+ Hardware, A+ Operating System

References available upon request
Skills (2) Rating