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MichelleMartinez

Freelance Spanish Translator & Admin Support Freelancer

991
Location:Orlando, Florida, United States
Profile:https://www.freelanced.com/michellemartinez
0
Kudos
5.0
2 Skills
$15
Rate/Hr
Michelle M. Martínez – Santiago
4826 Gorvale Lane Orlando, Fl. 32821
Cell Phone: (407) 973-6040 • Email: MichelleMartinez525@gmail.com

PROFESSIONAL EXPERIENCE

WAZAGUA, INC.
Customer Service Manager/ Bi-lingual Sales Account Manager (10/2008 – 2/2009)

Answered and transferred calls accordingly.
Maintained inventory of office supplies, and ordered them as needed.
Provide technical support to companies using the integrated software for leading-edge productivity tools that provided intelligent data flow and effective time management of corporate resources.
Answer “Walgreens” employee tip hotline calls, and manage them accordingly.
Create new modules as requested by President.
Translated all company documents in to Spanish.
Translated company website in to Spanish (www.wazagua.com)
Interpreter for Spanish customers during conferences.

LICHTENSTEIN, BRIEFMAN & GLASS, CPAs, P.A. – Sarasota, FL.
Administrative Assistant (11/2005 – 10/2008)

Answer a multi-line phone system and transfer calls accordingly.
Maintain a clean and welcoming office environment for clients.
Properly sort and distribute correspondence.
Expedite any documents using DHL, FedEx and regular mail services.
Maintain copies of forms that are normally used throughout tax season.
Verify that all rooms had the supplies required to complete the project.
Maintain 300+ files during tax season.
Schedule appointments for all 3 CPA’s and their personal Staff Accountants.
Create daily credit card transactions reflecting revenue for each day and month.
Verify that all tax returns sent in electronically to the Internal Revenue were accepted and log them out of the system as being completed and received.
Type Personal and Corporate Financial Statements and bind information as requested.
Input data in to Creative Solutions software.
Process tax returns as they were completed.
Call clients to verify if they would like to pick up their completed work, or, if they would like to use a specific method of delivery.
Assist Office Manager on the billing of clients.
Send out tax correspondence completed to their appropriate tax bureaus.
Keep proper record of supply inventory and place new order as needed.
Provide interpreting support to clients whose only language was Spanish through meetings or correspondence.
Research various information for staff on the internet, such as;
Research and reserve flights for CPA’s.
Transcribe letters dictated by President of the company concerning various date sensitive and confidential data.
Keep proper record of time sensitive information ready for pick up.

AMERICAN TORCH TIP – Bradenton, FL.
Receptionist – International Department (10/2003 – 10/2005)

Answer phones and transfer calls accordingly.
Compose letters as requested by Office Administrator.
Expedite new catalogs to clients offering new and current products.
Keep proper record of supply inventory and place new orders as needed.
Create call reports reflecting accurate Sales Associate daily sales call quota for the day.
Assisted President with guidance of eligible immigrants for working visas.
Provided all documents and resources to acquire working visas.

International Sales / Interpreter and Translator
Inside sales of replacement parts and consumables (Tig, Mig, Plasma, Oxy-fuel, Laser, Thermal Spray)
Answer customer questions regarding troubleshooting of new and existent consumables.
Resolve any new and pending customer complaints.
Interpret for clients whose only language was Spanish.
Translated all company brochures and website in to Spanish.
Interpreted for American Torch Tip’s sister company Globe Trailer’s employees.
Translated any incoming emails from international clients before distributing it to the appropriate department for processing.

DR. LUIS F. GUTIERREZ, DDS, PA. – Sarasota, FL.
Receptionist (1/1995 – 9/2003)

Answer phones and transfer calls accordingly.
Provide support to Office Manager and Insurance Specialist
Research provider information on the internet for Insurance Specialist.
Keep proper record of office supplies and order when needed.
Check in and checkout clients.
Call clients to remind them about their appointment scheduled.
Call clients to remind them about their past due payment and options the company offers for payment.

SKILLS

Fluent: Bi-lingual (Spanish, English)
90 w/p/m
Access
MS Word
MS Excel
Adobe
Outlook
Internet
Open Systems
Creative Solutions
Power Point
Lacerte / Lacerte DMS
Goldmine
Superforms
Babylon Pro 5.0

EDUCATION

Manatee Community College – Bradenton, FL. (9/1998 – 6/2001)
Southeast High School – Bradenton, FL. (9/1994 – 5/1998)