Oksana Katsnelson

Freelance Business Manager & Russian Translator

1055
Location:Baltimore, Maryland, United States
Profile:https://www.freelanced.com/oksanakatsnelson
0
Kudos
4.5
2 Skills
$25
Rate/Hr
Oksana Katsnelson                                    (303) 913-1948   
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              Email: Oksana1513@gmail.com

Qualifications Profile: Skilled and personable Administrative Assistant with 15 plus years’ experience providing consistent, approachable, customer service and full range of general company support. 
Sales: Scheduled initial appointments, gather clients information, provided an estimates and presentations, closing on new business and additional business for the existing clients. Regular follow up on the existing and new business for quality service and the new business opportunities. For 10 plus years sold commercial cleaning services to business clients, 10 plus years of financial services sales. Very successful in both areas. Last company increased monthly revenues 45% in less than 1 year. Extreme sense of urgency when making a contact with clients, cell phone availability immediate response.
Administration: Provide exceptional administrative support to peers and senior management. Success streaming office processes to increase efficiency and improve service. Track financial data and accurately process payroll. Outstanding communication skills; continuously project a highly polished professional image.
Customer Service: Serve as initial point of contact for clients, vendors, partners, and departments.  Educate visitors and personnel services and products. Efficiently schedule appointments and promptly respond to inquiries via email and telephone.
Technical Skills: Adept with Microsoft Windows XP and Windows 7 operating system, Microsoft Office (Word, Excel, PowerPoint), Google Apps, Gmail, and QuickBooks accounting software.  Capable of managing complex, multi-line telephone systems and typing with superior accuracy.
Key Strengths: Excel at developing strong relationships with staff, senior executives, and clients; strong record creating a positive first expression.  Trilingual fluently in Spanish, Russian, and English.  Highly organized and conscientious; entrusted by management with confidential materials. Adapt quickly to new and evolving environments.   Acute attention to detail and strong work ethic.
Education
Helpdesk Professional Diploma, Career Technical Institute, Washington, DC                          2009
Diploma Accounting, Montgomery College, Rockville, MD                                 1989
Bachelor of Arts: Industrial Arts, Institute of Technology Minsk, Byelorussia,                          1980
 
Manager Experience
Office Manager/Administrative Experience

Progressive Professional Services, Inc of MD, DC, VA Manager June, 2012- Present
Company Compliance - handled all aspects of vendors Insurance Liability requirements.
Prepared estimates, contracts, and proposals for new clients and sorted mail.
Managed the accounts payable, receivables, payroll, office supplies and inventory.
Answered multiple phone lines and arranged travel for executives and staff.
Hired new staff and scheduled training programs with Operational Management staff
Preformed and monitor daily quality of service and trouble shoot any issues

Progressive Professional Services, Inc. - Denver, Colorado Manager /CEO           Feb, 2009 – May, 2012
Managed fast paced front office for commercial cleaning company with over 150 employees.

Prospected for a new business and recruited a sales staff.Made cold calls and followed up on the leads, gathered customers information, prepared estimates and new contacts, made sales presentations and sold commercial cleaning services.
Company Compliance - handled all aspects of vendors Insurance Liability requirements and employees documentation requirements.+
Managed the accounts payable, receivables, payroll, office supplies and inventory.
Prepared reports for tax payments and made the payments
Answered multiple phone lines and arranged travel for executives and staff.
Daily job scheduling and work assignments
Hired new staff and scheduled training programs with Operational Management staff
Preformed and monitor daily quality of service and trouble shoot any issues
Weekly followed up on all job sites with property managers and owners


                                                                
Progressive Professional Services, Inc of MD, DC, VA Manager - Brookeville, MD            May, 2000 – Feb, 2009
Managed fast paced front office for commercial cleaning company with over 50 employees.
Company Compliance - handled all aspects of vendors Insurance Liability requirements.
Prepared estimates, contracts, and proposals for new clients and sorted mail.
Managed the accounts payable, receivables, payroll, office supplies and inventory.
Answered multiple phone lines and arranged travel for executives and staff.
Hired new staff and scheduled training programs with Operational Management staff
Preformed and monitor daily quality of service and trouble shoot any issues

Absolute Mortgage Company, Inc. - Fairfax, VA – Loan officer                                     Dec 04 – Dec 08
Generated referral business, leads and relationships with existing client, and Real Estate professionals.
Trained the marketing and sales staff to effectively sell, package and close consumer mortgages.
Completed loan applications; analyzed and pre-qualified applicants, pulled and analyzed credit by highly using Calyx Point and Microsoft office (Word, Excel, PowerPoint) applications software.

Mortgage Officer Experience                                                                 
Embassy Mortgage - Gaithersburg, Maryland   Loan officer                                 Oct 03 – Nov 04
Originated and closed loans primarily in purchase transactions.
Developed ongoing business relationship between Realtors and first time home buyers.
Conducted seminars in home buying and credit analysis for home buyers in the weekly meetings.
Recruited potential Loan officers from the diverse international background communities.
1st American Financial Company - Beltsville, Maryland                                         Mar 02 – Sep 03        
Developed ongoing business relationship between Realtors and business owners in diverse international communities and assisted realtors in holding open houses. Originated and closed loans.  
Provided services to prospective applicants seeking home loans, including:
Interview and pre-qualification support and setting appointments, identify client’s needs, obtain documentation and enter applicants information using Calyx Point system,
Process special conditions and time-deadlines for loan request and follow up with referrals.
Project Management Experience (HIPAA)                                         
AXIOM Systems, Inc. - Germantown, Maryland Project Manager                              Aug 01 – Mar 02
Performed Gap Analysis and logical mapping for the HIPAA X12 837 Institutional and Professional and 835 Remittance transactions.
Managed project as a Project Manager on Care First Claims Phase One and lead the team of Sr. Business Analysts from the Care First and Axiom.
Conducted several walk-throughs with Business Analysts from Care First and Axiom and prepared the summary of the final findings and design recommendations.
McKesson HBOC/AMISYS, LLC - Rockville, Maryland Business Analyst                       Jan 01– Aug 01
Involved with the modification process of AMISYS application and making it HIPAA compliant.
Developed Software Modification Requirement Documentation for HIPAA X12 276/277 Health Care Claim Status Request and Response.
Developed, tested, and managed integrated data environments, including MS SQL, DB2, and Oracle and data models for OLTP and OLAP environments.  
Assisted information consumer with the interpretation and use of data products (Cognos 8 BI (Report Studio, Query Studio, Analysis Studio, Metric, and Studio) and Crystal Reports).
Programming Experience (Cognos) Congo’s DBA
American Society for Training and Development (ASTD) – Vienna, VA                 Jan 00 – Jan 01
Prepared and modified catalogs, folders, user’s classes and profiles and Standard reports for Show Module, Membership and Meeting Modules as a Cognos Administrator.
Assisted in report design process and testing and prepared report requirements.
Deployed backup and recovery operations to maintain data consistency and optimized the Oracle database. Tuned server, disk I/O and contention as a Backup Database Administrator
                                                        
Milena Consulting, Inc. - Rockville, Maryland                                                 Oct 98 – Dec 99
Participated in the design phases and the development of GUI-based applications for Customer master and financial data maintenance. Involved in development of Customer Operations Processing System.
Testing
Banking Experience
First National Bank - Rockville, Maryland,                                                  Jan 96 – Aug 98
Assistant Branch Manager/Financial Sales Representative
Assisted in all aspects of Branch operations and sales of financial products (mortgages and investments).
Trained new employees in banking operation and applicants' financial status and credit reporting.
Recommended approval of customer applications for lines and extension of lines of credit, commercial loans, real estate loans, consumer credit loans and credit card accounts.
Consistently met or exceeded branch sales quotas and goals and established a track record in cross-sales.
Crestar/Melon Bank - Rockville, Maryland                                                 Jan 92 – Dec 95
Sr. Financial Sales Representative                                         
Executed daily operations of Branch Banking services, supervised branch personnel.
Directed and coordinated activities to implement institution policies, procedures, and practices concerning granting or extending lines of credit, real estate, commercial, and consumer credit loans.
New York Life Insurance Company - Bethesda, Maryland                                 Jan 90 – Dec 91
Insurance Underwriter                                 
Sold Life, Health, and Disability Insurance to individuals and businesses.
Assisted in Financial Business Planning to the number of businesses in the Metropolitan D.C. area.
Chevy Chase Bank - Rockville, Maryland                                                  Jan 89 – Dec 90
Customer Service Branch Representative                                
Referred Clients to Financial Planning Services and cross-sold variety of Banking Products.