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Human Resources Professional
Developing a practical approach to personalized attention to meet the existing and future needs of the company and target clients
PROFILE: Bilingual enthusiastic professional with a dedication and commitment to serve and assist people to achieve their fullest potential.
AREAS OF EXPERTISE
Fluent: English & Spanish ? Proficient MS Office ? Certified Adult Educator ? Customer Service Oriented ? Excellent Social Skills ? Able To Work Under Pressure ? Keen Organizational Skills?
WORK HISTORY: Manpower/Experis Phoenix, AZ 11/2012 to Present
Wells Fargo Human Resources Specialist 4 - Managed Resource Performed specialized human resources related functions in human resources department environment. Communicated and involved contacts throughout the company and exposed to sensitive information using considerable use of tact and discretion.
Assisted in the recruiting process for the Consumer Lending Group and Credit Consumer Solutions.
Posted positions on various Wells Fargo job sites using PeopleSoft, as well as on external job boards.
Created offer letters based on information submitted in RISE and sent out to candidates Scheduled interviews with candidates via phone and email
Pro’s Ranch Market Phoenix, AZ 3/10 to 11/2012 Human Resources Representative
Supervised and provided support to over 200 employees at the store level while ensuring all policies and procedures were followed and enforced. Conducted safety, procedure, and inter-departmental communication trainings for employees and management. Conducted investigations, followed disciplinary/counseling procedures, and processed terminations. Executed daily operations of printing reports, monitoring payroll, scheduling data entry utilizing ADP/E-time applications. Scheduled and participated in complete hiring process including; interviews, processing E-verify/new hire and FMLA/LOA paperwork and conducting orientations weekly. Frequently participated in store-level and corporate-level meetings as well as Unemployment hearings. Facilitated annual benefits open enrollment by processing paperwork and conducting informational presentations
World Wide Restaurants Phoenix, AZ 3/05 to 3/10 General Manager
Supervised 15 employees, scheduled work hours, and resolved conflicts. Executed daily operations of opening/closing the restaurant, ensuring the attendance of employees, keeping food costs under control, monitored product inventory, maintained a productive and positive work atmosphere. Evaluated customer satisfaction, providing additional assistance and resolving customer grievance as necessary. Assisted as an interpreter for limited-English kitchen staff and upper-level management.
Pro’s Ranch Market Phoenix, AZ 6/08 to 6/09 Corporate HR Administrative Assistant
Executed daily operations of scheduling appointments, filing, answering phones and general clerical duties Prepared and submitted documents to implement plan selected by client. Responsible for coordinating service orders, such as maintenance, repair, supplies, mail and files. Assisted with all aspects of recruitment including pre-employment screenings, conducting/scheduling interviews, processing new-hire paperwork, and representing the company at various job fairs. Assured all company documentation was in compliance with government hiring regulations.
United Planners’ Financial Services Phoenix, AZ 7/04 to 7/05 Administrative Assistant
Executed daily operations of scheduling appointments, answering phones, speaking with representatives of other companies, and filling out requested documents. Prepared and submitted documents to implement plan selected by client. Studied methods of improving work measurements and performance standards. Coordinated the collection and preparation of mutual funds and insurance forms.
EDUCATION: Bachelor’s Degree in HR Management, Western Governors University, 2012 - Present HRCI/PHR Course Certification, University of Arizona