To obtain a position that will allow me to build upon my communications and marketing skills
Salem State University
Communications Studies minoring in Business ManagementB.S.
Northern Essex Community College
Clubs: Pathways to Academic and Career Excellence
Student Leadership Program
Alpha Beta Gamma Honor Society
MS Word, Excel, PowerPoint, Access/Clerical experience
Fluent in English and Spanish
Work well with others as well as independently
Ability to work well under pressure
Exceptional Customer Service
Blue Vase Marketing Sept 2012-Current
Customer Satisfaction Representative
Support and service ambassadors of the company. Handle inbound and outbound customer calls and assist with the usual array of inquiries. Resolving customer complaints is a top priority, and strive to do it on the first call. Retain business relationships with customers.
telemarketer/ Temp Position June 2012-July 2012
Calling companies and updating information. Applying telephone and data entry skills. Office duties as applied.
AMC Loews Theaters November 2010-October 2012
Film Crew Member/Customer Service
Assisting guests and applying our guest first customer service in an equal and efficient manner. Applying guest first skills towards opening up new membership cards to newly customers. Apply cleanliness environment towards every guest within the theater. Operate POS system and fill ticketing and food orders accordingly in a fast paced environment.
Micro Works Computer Center July 2010- October 2010
Sales and Marketing Assistant Intern
Inputting and researching by using social media networking and calling prospective companies who would be a good fit for selling our services to. Sending outbound emails to management and using internet marketing skills to reach out to clients.
Northern Essex Community College March 2009 – December 2010
Alumni Caller /Volunteer
Calling previous alumni, to donate towards school scholarships and rewards. Collecting new data from alumni that would be helpful for the future phonathons
Valentine & Kebartas Collection Agency January2009-May2010
Debt Collector/ Temp
Outbound calling debtors and collecting debts from overdue charged off credit cards. Update debtor records and run credit reports. Process credit card and ACH payments. Daily office duties: faxing, and copying, word processor and Excel.
Zoots Drycleaners May 2007 -March 2008/ Dec.2008-Aug. 2009
Key Holder Leader
Process transactions in cash register, assist customers with cleaning needs. Process business day paperwork. Open/ close store due to business sales and the needs of the business.
References Upon Request