I have a lot of customer service experience, but aspiring to be a voice actor. I am a younger female with a fresh new voice. I can adapt to different roles, and provide nice quality results.
Customer Service Specialist with over 4 years of customer service experience. Experienced in self led working environment with little or no supervision. Efficient worker who demonstrates strong time management and prioritization skills.
• Prioritizing and multitasking
• Time management
• Excellent interpersonal skills
• Strong organizational skills
• Strong written and verbal communication skills
Customer Care Professional
November 2012 to Currently
Sykes at Home Powered by Alpine Access
Performed troubleshooting of customers concerns in a timely, accurate manner while maintaining a light friendly atmosphere during telephone calls. Continually built rapport with customer making them feel comfortable as their issue was quickly resolved. Exceeded company metrics each month while maintaining at least a 90% QA rating. Took responsibility of all calls making myself reliable and dependable; as well as making it always easy for the customer.
February 2011 to February 2012
Dogwood Forest of Fayetteville ~ Fayetteville, GA
Provided residents with ADLs such as bathing, oral hygiene, grooming, feeding and elimination. Formed bonds and relationships with both the residents and their families in order to provide them their wishes and create a comfortable soothing environment. Maintained a clean, healthy, organized, safe living quarters for residents. Performed household tasks such as dusting, laundry, washing dishes, and vacuuming. Facilitated games and other activities to engage residents.
July 2011 to December 2011
Sparks Inn Assisted Living Facility ~ Christian City, GA
Worked during the night making hourly routine rounds to ensure the safety of the residents. Responded to the physical, emotional, and developmental needs of the residents. Changed dressings of residents during the night. Documented residents records on daily flow sheets. Assisted with activities of daily living such as transferring from wheelchairs, grooming, bathing and oral hygiene. Provided a clean and safe living environment.
Certified Nurse Assistant
January 2011 to June 2011
Riverdale Place Nursing Home & Rehabilitation Center ~ Riverdale, GA
Monitored vital signs, such as blood pressure and pulse. Observed and documented patient status and reported patient complaints to the Supervisor. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Followed safe lifting techniques and individual resident lifting instructions. Planned, prepared and served meals and snacks according to prescribed diets. Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds. Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment. Maintained a clean, orderly and well-stocked environment.
JCPenney ~ Pearland, TX
Commissioned Footwear Sales Associate
January 2010 to December 2010
Outperformed Co-workers by keeping a continuous relationship with customers and stacking on multiple items with each sale. Managed the sales floor and kept it neat and presentable for customers at any given moment. Took inventory of product to make sure all of the shipments were received. Maintained a constant watch on the floor to reduce shrink and improve the customer experience. Assisted customer with decisions, as well as presented them their different options with personal demonstrations tailored to their needs.
Randalls ~ Pearland, TX
March 2009 to January 2010
Managed a list of tasks which included baking and decorating cakes or other baked goods, packaging and stocking shelves with fresh as well as prepackaged goods. Educated customers on all the different types of breads and cakes as well as provided them samples of products to close the sale. Always used a friendly, knowledgeable approach with customers to give them a premier experience whenever they came into the Bakery Department.
Education and Training
Full Sail University ~ Online, 2013