Charlotte, NC 28217
To obtain a position that will utilize and enhance my academic experiences and life skills in the
music business, as well as, my strong communication and organizational skills, creating an
opportunity to the beginning of a successful career.
March 2009 - present Time Warner Cable, Residential Charlotte, NC
Supervisor Support Lead
??Work closely with supervisors and other members of management to resolve escalated
issues reported by customer or residents in service areas
??Maintain other customer service duties including but not limited to order entry, sales, ect..
October 2007 – March 2009 Time Warner Cable, Residential Charlotte, NC
Customer Service Representative
?? Provide top notch assistance to customers calling inbounds with concerns about TWC internet,
cable, and digital phone services while maintaining a long lasting relationship.
June 2004 – 2008 Ruby Tuesday Durham, NC Server
?? Assist and provide customer with what is needed to have an enjoyable and outstanding dining
August 2000 - present North Carolina Central University Durham, NC
B.A. Music Industry w/ Business and Commercial concentration
?? GPA 3.0, Deans List and Honor Roll 2002 and 2003 school years, Choir Award, gained
knowledge on how to operate Digital Performer and Cubase Digital Recording Programs.
Vocal Jazz Ensemble, participant in Brightleaf Music Workshop, J. F. Webb Honors Chorus,
Participant in N.C. All State Chorus (2000), Phi Beta Sigma Fraternity Inc., Gamma Gamma
Chapter President (2002–2003) school year, National Pan-Hellenic Council President (2003- 2004),
Available upon request