Heather Sondergaard

Freelance Transcriptionist & Children's Book Writer

Location:Dell Rapids, South Dakota, United States
2 Skills
• Southeast Technical Institute, Sioux Falls, SD
Diploma in Health Information Services, graduation Date May 2013.
Diploma in AAS Allied Health, graduation Date May 2013.
• Roosevelt High School, Sioux Falls, SD
Graduated 1994

Related Courses
• Anatomy & Physiology • Techniques and Transcription
• Microsoft Word, Excel, Access • Comp Health Systems (EHR)
• Medical Terminology • Medical Insurance Billing
• English Composition
• Basic Pharmacy
• Human Resource Management • Patient Flow and Services
• Ethical Decision Making
• Customer Service

Work History
2013-present Patient Access at Sanford Hospital
2010-3013 Dell Rapids Pizza Ranch, Dell Rapids, SD
Assistant Manager in charge of answering phones, taking reservations, taking orders, running the store, managing the crew, counting tills, customer service, dealing with customer and staff issues, opening and closing manager.
1998-2010 Daycare Provider, Sioux Falls, SD
Licensed In-Home Daycare Provider. In charge of children ages O-12, planning and supervising children on field trips, creating lesson plans and activities for all ages, managed small staff, handled all sorts of conflict with children and parents, dealt with minor and major medical emergencies, and attended annual meetings and kept paperwork and files for all the children.

Skills and Experience
• Self-motivated and directed
• Independent and efficient worker
• Proficient in computer skills • Possess critical thinking skills
• Excellent communicator
• Possess management skills
• Ability to remain calm in stressful situations

References available Upon Request