Working at the Law Office of John J. Leunig my role was to provide full legal and executive assistance and administrative support to the attorneys and investigators. Full management of a caseload of 70+ clients successfully. Provide extensive customer support during the process of cases pending in Minnesota and Wisconsin Courts.
• Extensive case management for a large clientele
• Inbox management – responding to all inquiries and all emails from potential and existing clients
• Maintaining all filing systems for office management and client caseload
• Sales of legal services to potential clientele
• Management of court cases including scheduling, information gathering, communications with court, law enforcement, prosecution and governmental agencies
• Gathering for attorney all pertinent data needed for defense of a client in a criminal charge
• Handled an extremely busy phone system
• Functioned as primary liaison to customers and ensured a consistently positive customer experience. Customer liaison service including explaining to client the process of going to court, what the criminal penalties are, what the client's obligations are while their case is pending, speaking to law enforcement agencies and prosecutorial offices to gather information on an existing case and an ongoing investigation, and various courts in both Minnesota and Wisconsin
• Kept flow of information from client to attorney
• Familiar with every variable in procedure on a county by county basis in Minnesota as well as Wisconsin's procedures and license ramifications attached to an Operating While Intoxicated charge as well as managing Felony matters. Managed work product from law clerk and private investigators and any other entity attached to a particular file.