NiraipandianShanmugaPriya

Freelance IVR Freelancer & Telephony Programmer

1389
Location:Singapore, Singapore
Profile:https://www.freelanced.com/niraipandianshanmugapriya
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2 Skills
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N.SHANMUGA PRIYA priyadivi@yahoo.co.in
Blk 149, Mobile: 6583761579
#10-853,
Woodlands Street 13,
Singapore – 730149.

OBJECTIVE
A position in this industry with challenging avenues, where my educational potential matches the growth of the organization and to contribute to the organizational goals with the betterment of my carrier prospect and equipping myself with rich technical skills.

PROFILE SUMMARY
? 2+ years of IT experience.
? Strong knowledge in VXML & XSL and XML.
? Possess strong analytical, communication and interpersonal skills enabling me to work in a team.
? Adapt well in new emerging technologies and willing to learn.


EDUCATIONAL QUALIFICATION:

Post Graduation: Master of Computer Science (2004-2006)

Under Graduation: Bachelor of Science in Computer Application (2003-2004)

EXPERIENCE DETAILS
Worked as System Engineer in Sensiple software Solutions (P) Ltd., From Month
July2007toOct2009.
IMPORTANT PROJECTS HANDLED
Project #1.
Project Name Nuance to Voice-Genie migration Projects
Role Software Engineer ( system engineer)
Technical Platform VXML, XSL
About the Project WEST contains Voice-Genie environment. Acquisition of another company by WEST contains nuance voice platform. So all the application with respect to Nuance environment was migrated to Voice-Genie platform. This conversion is done for more than 70 sub-clients.
Client WEST
Work Location Sensiple software Solutions

Project #2.
Project Name Inbound IVR Projects
Role Software Engineer ( system engineer)
Technical Platform VXML, XSL
About the Project Collect information from the customer with their identification & respective client; store it in the database for further service.

Deliver the current status of the details with respect to the customer input billing or product identifications.
Client WEST
Work Location Sensiple software Solutions

Project #3.
Project Name Outbound IVR Projects
Role Software Engineer( system engineer)
Technical Platform VXML, XSL
About the Project Deliver an appointment / status of the ordered information to a customer / to a group.
Client WEST
Work Location Sensiple software Solutions


Project #4.
Project Name E-mail Projects
Role Software Engineer( system engineer)
Technical Platform HTML, XSL
About the Project In case of a registered customer; the delivery could be additionally handled by e-mail
Client WEST
Work Location Sensiple software Solutions

Project #5.
Project Name FAX IVR Projects
Role Software Engineer( system engineer)
Technical Platform VXML, XSL
About the Project In case of a registered customer; the delivery could be additionally handled by Fax.
Client WEST
Work Location Sensiple software Solutions

Project Details

1) Project Domain: IVR Notification outbound calls – West, Omaha

Client: CVS Pharmacy, Framers Insurance, Travelocity, Capital one,
Prime therapeutics, Citibank, Luxottica, Quantrix, Amtrak,
United Airlines, UHS (http://www.west.com/)
Tool: VXML, XML, XSLT, JavaScript
Environment: Genesys Voice Genie platform
Recognition: DTMF, Real Speak TTS, Nuance Speech
Languages: English, Spanish
Responsibilities: Application Design, Development, Support

Description:
The prospect of this project is to design and develop voice-enabled, interactive phone application using Voice XML. XSLT is used for style sheet transformation of VXML. JavaScript used for string manipulation and tag generation. Speech recognition is done by Nuance Engine. TTS is also integrated in every application to play customer name, address etc. All Voice applications are developed for generating notification calls to the customers. We have provided both voice and touchtone interface for user to access the
application. Application codes are executed in voice genie platform which is integrated in environment named Centerpost.

2) Project Domain: IVR VXML Platform conversion – West, Omaha

Client: West (http://www.west.com/)
Tool: VXML, XML, XSLT, JavaScript
Environment: Genesys Voice Genie platform
Recognition: DTMF, Real Speak TTS, Nuance Speech
Languages: English, Spanish
Responsibilities: Application Design, Development, Support

Description:
This is a conversion projects done for platform migration from Nuance to Voice Genie. It involves in editing IVR application created using VXML 1.0 and replace it with VXML 2.0 tags that supports Voice Genie platform. More than fifty applications are migrated within a month. Unit testing are done to ensure the applications are working effectively.

3) Project Domain: IVR Inbound Applications – West, Omaha

Client: West (http://www.west.com/)
Tool: CLASS – Proprietary IVR Language
Environment: Dialogic Voice platform
Recognition: DTMF, Nuance ASR
Languages: English, Spanish
Responsibilities: Application Design, Development, Support

Description:
CLASS (Command Language for Audiotex System Support) is a proprietary language for creating IVR applications by WEST. Project involves developing IVR application using CLASS which accepts both ASR and DTMF inputs. CLASS platform has one of the best IVR architecture, with best call management facilities which can handle million of calls per day. Applications are developed and deployed in specific trunks and Eos units. Call transfer functions are well handled in the application. VACD – Virtual Automated Call Distributor tool is used to queue and route the calls to the agents. Routing and call management information are stored in Informix.

PERSONAL DETAILS

Name : Shanmuga Priya
Father’s Name : NiraiPandian
Spouse Name : Saminathan
Nationality : Indian
Residential / visa type : Long Term Visa

Expected Salary : S$1500

DECLARATION
I, Shanmuga Priya. N Here by declares that all information furnished above is true to best of my knowledge.

N.SHANMUGA PRIYA
Skills (2) Rating
IVR
Telephony Programming