Josh Elenbaas

Freelance Help Desk Freelancer & Technical Support Freelancer

Location:Linden, Michigan, United States
2 Skills
FENTON, MI 48430
(352) 556-7181
(810) 629-5759

Seeking a position with an interest in computers and customer service, with an emphasis in computer networking. To work in a company as a computer technician and there by monitor and control numerous computer systems, equipments, peripherals and networks efficiently.

Networking Services Technology, Associates of Science 2010
Pasco-Hernando Community College, New Port Richey, FL

Studies focused in Microsoft software, hardware, wireless LANS and security, computer networking, router technologies, WAN technologies, and switching basics and intermediate routing. Basics of web design, visual basic .NET programming, and JavaScript programming.

Level 1 Technical/Customer Support June 2010 – April 2011 Transcend Services, Brooksville, FL
Provide technical assistance to over 1,950 medical transcriptionists and more than 250 hospitals with regards to Transcends proprietary software Beyondtxt and other associated software, such as Transcend Webconsole, EIS, and Enterprise console. BeyondTXT itself is a complete clinical documentation system including dictation capture, transcription, and customizable distribution. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Monitor over 50 different servers and processes through VMware vSphere Client software. Monitor communication links for over 100 hospitals through Rhapsody Management Console.

Machine Operator/Shipping & Receiving Manager April 2005 – July 2007
MISA Metal Blanking, Howell, MI

Operation of a 400 ton metal blanking press. Extensive forklift driving. Coil processing in blanking, cut to length blanking for automotive industry.

General Construction Laborer June 2004 – April 2005
Jaeger Construction, Flint, MI

Construction in all aspects of home renovation.

Assembly Line Worker March 1999 – October 2004
Lear Seating, Auburn Hills, MI

General assembly line work in manufacturing of automobile seats. Worked with a large number of pneumatically driven screw drivers, stable guns, torque wrenches.

Software and Programs
Rhapsody Integration Engine - manages and streamlines message exchange between hospital applications, databases and external systems.

Microsoft CRM - used with Microsoft Outlook for customer ticket tracking and to automated day-to-day tasks for customer service, field service, and call center activities.

ITivity - software product used for remote viewing within an intranet or safely across firewalls over the Internet.

Cloverleaf - an interface engine for communication connectivity, HL7 message translation and mapping, routing of HL7 messages, store and forward of HL7 messages.

IBM Host on Demand (HOD) - secure access host applications and data from a Java-enabled Web browser, used for radiology reports in this case.

Virtualization - VMware vSphere Client

AIM /PACS – Health information management systems.

Windows XP/Vista/7 – Basic Microsoft troubleshooting

HTML - Including embedded media, hypermedia, frames, forms, and the use of scripting languages, Web authoring components, design basics and functionality considerations.

JavaScript – The basic use of properties, variables, constants, arrays, procedures, events, functions, input validation, debugging, advanced HTML features, forms, and DHTML.

Visual Basic – The basics of properties, variables, constants, arrays, procedures, events, functions, menus, status bars, input validation, debugging, and application deployment.

Routers – Cisco 2600 Series, Switches – Cisco 2900 Series, Wireless Access Points –Cisco Aironet 1130 AG Series

Available Upon Request


Visual Basic
Cisco switches
Cisco routers
OSI model
IP addressing

Basic Microsoft troubleshooting

Windows Vista/XP
Skills (2) Rating
Help Desk
Technical Support