Abbie Centeno 23 Water Grant Street, Yonkers New York 10701 (H) 914-965-4154 (C) 914-336-0949 (E) abbie_centeno1986@yahoo.com Executive Profile Hard working and multi-task-oriented Operations Executive with solid experience managing all levels of multiple projects including crew and staff management, business and leisure travel, industrial relations ,transportation, logistics, and purchasing,, shipping, and petroleum services. I also have experience in the field of Customer Services and Human Resources, having occupied the position of Senior VIS Billing and Accounts Advisor for Vodafone UK.I am deadline-oriented and committed to getting the job done with the highest efficiency and accuracy, driven to manage and establish strategic, mutual beneficial partnerships and relationships with clients, users, and service providers. Skill Highlights Human Resources - Working under Pressure Business Operations Organization - Crisis Handling Client Account Management - Energetic Team Leadership - Highly Motivated Event Management - Goal Oriented Customer Relations Crew and Staff Management Well adapting to working environment and colleagues Leadership/Communication skills Professional Experience 08/2012-Current Freelancer- Yonkers, New York Freelance Translator 11/2010-08/2012 Max Marine Co. (S.A.E) Shipping Agencies and Oil Services- Alexandria, Egypt Senior Operations Supervisor As a Senior Supervisor of the Operations Department, I successfully increased the company's market share, entered into new partnerships and added a number of large scale companies such as Bourbon MMI, Noble Drilling and others to our list of clients, selected and interviewed candidates for available positions, assessed employees performance and issued disciplinary notices. I have also successfully supervised numerous offshore drilling projects for many of our esteemed client companies such as Fugro, Saipem, Oceaneering International Inc, Gaz De France, DOF A.S.A, TWMA, Diamond Offshore Drilling Inc, Technip, Rowan and others. My job responsibilities also included the below; Crew Management and Accommodation Marine Travel Logistics and Purchasing Vessels Maintenance (Re-certification, Surveys, Calibration) Petroleum Services Customs and Port Clearances 10/2009-11/2010 Vodafone- Cairo, Egypt Senior VIS Billing and Accounts Advisor, UK Division Working as a senior Advisor for Vodafone, the leading telecommunication company in the region, meant being in the front lines, providing excellent everyday customer service. My job responsibilities included managing client's accounts and queries including billing information, insurance claims, accounts adjustments, as well as providing technical support for the Great Britain and Wales Area. 08/2008-09/2009 Barclays Bank- Alexandria, Egypt Customer Services Representative- Loans and Credit Department As a Customer services Rep My job responsibilities included the below; Cash Management Trade Services Loans and Finances 01/2007-05/2008 International British Institute I.B.I- Alexandria, Egypt Translator/ESL-EFL Instructor As an instructor and translator for the I.B.I, I have successfully translated numerous versatile documents from and to the English Language, as well as having teached the below courses; General English Courses Conversation Diploma Course Business English Course Education 2008 Alexandria University, Faculty of Arts, English Department- Alexandria, Egypt Bachelor of Arts: Linguistics and Translation major Graduation Projects; A translation and Linguistic analysis project of the book entitled "Fall of the Communist Dream" into the English Language. (Grade; A+) A project in Computational Linguistics illustrating the possibility of designing a computer program capable of analyzing the affixes and Suffixes of all English words. (Grade; A) Academic and Special Courses; Professional Translation course at the Arab Academy for Science And technology and Maritime Transport. Languages, courses, certificates, and computer skills; Arabic (Mother Tongue) English (Fluent, spoken and written) French (Second Language) German (Intermediate and Advanced courses at The German Cultural Center (Goethe)). Good working knowledge of Microsoft Office applications (2003, 2007, XP). Excellent Internet Surfing and Searching. Visual Basic (7.0) course at Alexandria University ICDL Certificate