meghanweger@yahoo.com or N1ght0wl21@yahoo.com
OBJECTIVE
Seeking an opportunity to apply my strong customer service skills
QUALIFICATIONS
Effective communication and interpersonal skills
Microsoft Word, Excel, Access, PowerPoint, and Outlook
Basic computer troubleshooting skills
Fast, accurate data entry skills; ability to multi-task
Experience using a variety of office machinery
Honest, trustworthy, reliable employee
EDUCATION
Spartanburg Community College, Spartanburg SC
Aug 2006 – Aug 2008 Associate of Science Degree
Crafton Hills College, Yucaipa CA
Aug 2003 – May 2004 General Education Courses
October 2013-Present Independently, Charlotte, NC
Working on A++ Certification
Learning Java, and C++
EMPLOYMENT
Supernatural Fandom, Web based
July 2013-present Twitter Site Manager (unpaid position)
? Follow fans of the show
? Follow cast and crew
? Monitor cast/crew accounts and update follow as necessary
? Monitor Birthday Shout out List and tweet Happy Birthday
? Tweet site events
? Compose tweets and tweet on Supernatural Fandom twitter site
? Assist with contests
? Audit cast and crew to follow
DecisionPath HR, Charlotte, NC
July 2013-present Administrative Support-City of Concord
? Create master list of employee’s data
? Add/Delete data from Safety Database
? Create spreadsheet of department and safety class needs
? Help review OSHA training standards
? Added City Logo to class completion certificates
Randstad, Charlotte, NC
Nov 2012-July 2013 Customer Service Representative
? 401K Specialist
? Pension Specialist
? Employee of the month Feb. 2012
? Numerous perfect customer satisfaction surveys
? 10 suggestions made to plan management that were implemented
? Created document to help CSR with web security issues
? Completed two additional courses on customer satisfaction
? Help in chats
? Work flows and call backs always done on time
? Answer an average of a 1000 calls a month
Provest Wealth Advisors, Spartanburg, SC
Aug 2011-August 2012 Office Assistant
? Answer phones
? Control schedule for three individuals
? Print, Fax, Copy, Scan
? Maintain database including running reports, imputing data, and trouble
shooting.
? Help with seminars and parties
? Compose and send out correspondence
? Primary person in charge of client contact
? Prepare documents for account transfers including IRA rollovers
? Managed moving most of our Gold client information to e-files.
? Correspond with various technical departments to fix problems as they arise.
? Control up to four client campaigns at one time. Including a monthly mass
mailing of almost 200 people.
? Call all individuals on no contact reports: Set up meetings or give account
updates as needed.
? Call prospects in an effort to get them to set up appointments
? Enter meeting notes, file to snygery, and add actions to do for office including
two advisors.
? Track receipts for business lunches, dinners, and other expenses.
Animal Allies, Spartanburg SC
Dec 2009 – June 2010 Phone Counselor/Intake and Discharge Clerk
Checked-in/out clients’ animals; answered questions
? Completed/verified required paperwork; accepted payments
? Prepared animals for transportation to clinic area
? Entered data concerning rabies tag numbers into database
? Cleaned cages and release area
? Logged phone calls on hotline hourly; resolved customer concerns
? Returned phone calls and scheduled appointments
? Referred clients to appropriate services
? Maintained daily personal database and email nightly to manager
Animal Emergency Clinic, Greenville SC
Apr 2004 – Sept 2006 Receptionist/Kennel Assistant (began as part-time position)
? Answered phone; checked clients in/out; accepted payments
? Completed hourly rounds on patients; assisted veterinarians/vet assistants
Animal Allies, Spartanburg SC
May 2004 – Aug 2005 Phone Counselor/Intake and Discharge Clerk
? Checked-in/out clients’ animals; answered questions
? Completed/verified required paperwork; accepted payments
? Prepared animals for transportation to clinic area
? Entered data concerning rabies tag numbers into database
? Cleaned cages and release area
? Logged phone calls on hotline hourly; resolved customer concerns
? Returned phone calls and scheduled appointments
? Referred clients to appropriate services
? Maintained daily personal database and email nightly to manager
? Represented Animal Allies at local events
American Cancer Society Discover Shop, Redlands CA
Feb 2004 – Mar 2004 Head Sales Clerk (while in college)
? Trained and recruited new volunteers; processed donations
? Opened and closed store and cash register; maintained sales floor
? Set-up for promotional events
Banner Personnel, Libertyville IL
Apr 2002 – Sept 2002 Receptionist/Data Entry Clerk (relocated to CA)
? Input order for entire chain of Sears stores
? Assisted in basic accounting; answered phones; filed/faxed correspondence
? Composed letters; processed/sorted mail
Oakton Community College, Des Plaines IL
Aug 1999 – June 2001 Stage Manager/Stage Crew
? Managed stage crew, productions, and theater in absence of theater manager
? Supervised stage crew, actors, and directors during shows; scheduled rehearsals
? Operated onsite box office before shows
? Set-up theater library for staff and students
? Oversaw construction of sets, lights, and sound for four productions
REFERENCES Available upon request