Cont No: - 9313212150, 9990886857 Email: - firstname.lastname@example.org
To obtain a position in any esteemed organization which will help me to explore my potential to its optimum and utilize my interpersonal and communication skills for the benefit of the Organization.
Good communication skills, positive approach and ability to work in a group.
• B. Com from Dr. B.R.Ambedkar University, Agra with 1st Division in 2006.
• 12th passed with 1st Division in 2003.
• 10th passed with 2nd Division in 2001.
• 6 Months Diploma in Computer Application (SSI).
• 3 Months Diploma in Tally Accounting.
• Worked with Reliance Money Ltd as a Relationship Manager for two years.
Job profile: Direct dealing with clients, operating online terminal.
• Worked with Allsec Technologies Ltd. in Pizza Hut process as a CCE.
• Worked as a Quality Analyst in Allsec Technologies Ltd for about 1.5 year.
Job profile: Conducting Quality Sessions with New Agents.
• Scheduling Calibration calls with Client and operations.
• Monitoring calls to ensure adherence of client specific parameters.
• Monitoring calls and taking corrective measures towards improvement.
• Giving feedbacks to improve the call Quality.
• Monitoring Quality of information through a variety of Reports (MIS).
• Identifying of key improvement areas.
• Taking the final round of the agents
• Taking induction.
• Doing Q-ON Q.
• Handling both Outbound (sales and survey process) and inbound process.
• Making defect analysis, ppt on quality and process performance.
Promoted as process trainer effective from Dec’10 working till date.
• Providing process training to new batches.
• Doing mock call practice with all the trainees.
• Doing certification of the trainees.
• Providing refresher training on the basis of TNI analysis.
• Hindustan Uni Lever (Inbound Process) worked as QA.
• Haier Electronics (Inbound) and Haier Mobile (Outbound) worked as QA.
• Videocon (Outbound) worked as QA.
• PVVNL (Inbound) worked as QA.
• Maruti on Road Service (Inbound + Outbound) worked as QA.
• Citi Bank (Outbound Sales process) worked as QA.
• Royal Sundaram Alliance Insurance (Outbound Sales process), Maruti on Road Service (Inbound+Outbound), Tata-Aig Life Insurance Co (Outbound collection Process) and Videocon (Outbound Survey Process) as Process Trainer.
Father’s Name : Mr. Sewa Singh
Date of Birth : 6th Feb, 1986
Languages Known : English, Hindi, Punjabi & Sindhi.
Marital Status : Unmarried
Hobbies : Listening to music & making friends.
Gender : Male
Nationality : Indian
Date: SURJEET SINGH