Nikki Roll

Freelance Salesperson & Help Desk Freelancer

5350
Location:Perrysburg, Ohio, United States
Profile:https://www.freelanced.com/nikkiroll
0
Kudos
3.5
2 Skills
$15
Rate/Hr
Customer Service Representative



Highly qualified Customer Service Representative with 10 years experience in customer care. Track record of success optimizing efficiency, productivity, implementing inventory controls, and cost-effectiveness. Ability to strategize and present vision to project teams in accordance with business requirements and objectives. Detail-driven with a great work ethic and a drive to exceed benchmark expectations in every endeavour; ability to multitask, and recognized as a “go-to” resource that employees approach to solve complex problems. Highly-respected and an excellent communicator; builds cohesion and project engagement across all levels of staff, management, vendors, clients, and key decision-makers. Superb communication, interpersonal, leadership and problem solving skills. Proficient in Microsoft Word & Excel.



[Drawing]Areas Of Expertise














Customer Service


Call Center Operations



Performance Management


Administrative Support



Data Entry


Process Improvements







[Drawing]Professional Experience



Holloway Sportswear 2004 - Present

Customer Service/Web Support

Confer with customers by telephone or in person to provide information about products and services.


Take or enter orders, cancel accounts, and obtain details of complaints.


Check to ensure that appropriate changes were made to resolve customers' problems.


Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.


Solicit sale of new or additional services or products.


Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.


Answered between 60-100 calls per day in busy call center.


Set up all new accounts with company.


Provided Freight quotes and also quotes for product with lettering.


Regulates all reports for Credit Cards



Shenandoah Trucking2001-2003

Billing Clerk

Determine charges for services requested, collect deposits or payments, or arrange for billing.


Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.


Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.


Logged Trucking Logs to bill customers


Billed Customers for loads delivered



Education & Professional Development

Versailles High School, High School Diploma, 2000
Skills (2) Rating
Sales
Help Desk