Allison Hickox

Freelance Event Photographer & Press Release Writer

Location:Colorado Springs, Colorado, United States
2 Skills

I am seeking an opportunity which will challenge my educational and technical skills to increase the efficiency and effectiveness of the reader.
2013 - present – Freelance Writer & Photographer
2012-present Alpine Access
Telecommunications Support Agent
• Provide telephone support to ATT mobility customers
• Troubleshoot customer issues
• Resolve customer issues
2011-2012 Self Employed ESL teacher Kiev, Ukraine

• Design, Deliver and Assess English as Second Language (Ukrainian/Russian native speakers) for business and conversation
• Experience with all proficiency levels and all ages of students.

2010-2011 The British International School Kiev, Ukraine
ICT Teacher –KS3, KS4 & A-Levels?
• Responsible for teaching, assessing, and levelling KS3 and KS4 CIS Curriculum.
• Manager of IT Technicians
• Faculty advisor to student council and school yearbook committee
• ICT cross-curriculum coordinator

2008-2010 The Gulf English School Doha, Qatar
ICT Teacher - KS3 and KS4
• Responsible for teaching, assessing, and levelling KS3 and KS4 CIS Curriculum.
2008 Northfields Technology College Dunstable/Tring School
ICT/Business Long term Supply Teacher
? KS3 – OCR National
? KS4 – OCR National
? KS4 – Edexcel GCSE
2006 – 2007 Longdean Maths & Computing College Hemel Hempstead
ICT Teacher
? KS4 and A-level curriculum
? Edexcel
2004 – 2006 Chessbrook ESC Watford, Herts UK
Head of ICT
? AQA curriculum and design
? CLAIT ICT and Business curriculum
? Special educational needs experience
? Departmental budget
? ICT Cross curriculum initiative leader
2003-2004 Northfields Technology College Dunstable, Hants UK
ICT & Science Teacher
? Lecturer in ICT and Science
? KS3 & KS4 & A-level Curriculum
? GCSE & A-level coursework
2001-2002 Middleton School District & The Children's School
Substitute Teacher and Educational Assistant
? Educational Assistant for children with special needs including Autism and Downs Syndrome
? Substitute in all grade levels in public school district #134 (including at-risk & special education)
? Substitute for ages 3-8 in private school
2000-2001 Middleton School District Middleton, OR
Technology Graduate Assistant & Substitute Teacher
? Provided technical training and assistance to faculty and students
? Wrote a technology policies and procedures manual
? Developed and maintained school district web pages
? Compiled data and reports for state technology grants
? Substitute K-12 teacher
1998-2000 HPMopy Copy Solutions/ LaserJet Printer Division Boise, ID
Worldwide Sales Training Manager
? Analyze sales trends and competitors information
? Design and develop product and sales training for internal HP sales representatives and external Mopier dealer
? Deliver training to worldwide trainers for distribution to sales force
? Design and develop certification curriculums and materials
? Design, develop, and maintain sales training intranet web site
? Evaluate training effectiveness and recommend improvements
? Design and maintain intranet library site for sales training materials

1997-1998 Hewlett-Packard Customer Support Center Boise, ID

Learning Technology Designer/Trainer – SDD/OPD Divisions
? Provide performance consulting services.
? Perform training needs assessment for ongoing and update training.
? Perform performance consulting services and training needs assessment for outsourcer training.
? Design, develop, and deliver training materials to HP employees and business partners.

1995-1997 Hewlett-Packard Customer Support Center Boise, ID
Product Customer Trainer – Mac Product Support
? Provided performance consulting services to the Mac product lines.
? Designed, developed, and delivered training for HP LaserJet, ScanJet, and DesignJet products using Microsoft and Lotus products.
? Implemented training for new trainers, support agents, and outsourcers.
? Contributed to training & development templates, standards, curriculums

1993-1995 Hewlett-Packard Customer Support Center Boise, ID
Customer Support Coordinator
? Provided customer support for LaserJet and DeskWriter printers in the DOS/Windows and Mac platforms.
? Wrote documentation for the knowledge database
? Delivered PCL and PJL training
1990-1993 Idaho Housing Agency Boise, ID
PC Specialist & Network Administration
? Designed, purchased, and installed an OS/2 network with approximately fifty clients.
? Installed and maintained remote access to five field offices in conjunction with the State of Idaho’s microwave system.
? Provided backup to IBM AS/400 mini computer operator.
1987-1989 Chesterfield-Marlboro Technical College Cheraw, SC
Computer Instructor and Lab Monitor
? Taught introduction and BASIC programming to adult continuing education classes.
? Designed, delivered, and maintained student computer labs.


•? Curriculum Design, delivery and evaluation
•? Educational special needs
•? Programming: BASIC, COBOL, RPG , HTML
? Software: ToolBook, MAC OS, DOS, Windows 3.1 Windows 95/98, Windows NT, Windows XP, Microsoft Office Applications, FrontPage, Lotus Applications, Dreamweaver
? Hardware: Mac, PC, IBM, VAX, HP Peripheral Products
? Business: Office management, Bookkeeping, Technical Writing
? Training: Multi-media CBT, Needs Assessment, Instructional Design, Performance Analysis, Curriculum Design
? Licensed Childcare Provider

Presently completing 100 hour TOFEL certification
2000-2002 Boise State University Boise, ID
? Ed.D, Education (dissertation pending)
1993-1997 Boise State University Boise, ID
? MS, Instruction and Performance Technology.
? 3.98 GPA
1987-1989 Chesterfield-Marlboro Technical College Cheraw, SC
? AS, Computer Technology
? Phi Theta Kappa , 4.0 GPA
1976-1980 University of Maine Orono, ME
? BA, Biology.
? Dean’s List 1977

Technology in education, Multimedia training, animals, reading, skiing, scuba diving, hiking, theater, hockey (spectator), painting, dune bashing