Tom Gantt

Freelance Technical Writer & Magazine Designer

957
Location:Quincy, Massachusetts, United States
Profile:https://www.freelanced.com/tomgantt
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2 Skills
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TECHNICAL EXPERIENCE
All Microsoft Operating Systems from MS DOS and Windows 3.0 through Windows 7, Microsoft Office Professional Plus 2010 (plus all previous versions); technical writing (end user and product documentation), network administration and technical support, software/hardware training and support, project administration and supervision, help desk analysis and support including documentation of standard procedures to assure consistent support quality and training coordination, hardware troubleshooting and repair, Crystal Reports, WordPerfect Suite/ Office, AS/400, VAX/VMS, Novell 3.12 and 4.0, Operating System/2
SUMMARY OF WORK EXPERIENCE
ADECCO 4/2012-1/2013
General Electric
Technical Writer
Developed a set of Quick Reference guides for GE Measurement and Control for the purpose of standardizing the wording of commonly used safety warnings, warranty information and other standard text in order to reduce the expense of translating manuals into the official member state language where products are being shipped to countries in which European Union (EU) CE Marking Directives are legally mandatory.
INTERNATIONAL LOGISTICS SYSTEMS, INC. 01/08-11/2011
Technical Writer/Trainer
Wrote technical documentation, training material and troubleshooting procedures for armed forces personnel on a Robotics based Husky Mine Detection System used in Afghanistan and Iraq to detect IED’s, anti-tank and anti-personnel mines
COMMONWEALTH OF PENNSYLVANIA - DCED 11/05-02/08
HMIS Administrator
Implemented, administered trained and supported a Homeless Management Information System for homeless shelters throughout the Commonwealth of Pennsylvania, on behalf of the the Department of Housing and Urban Development (HUD).
TRESSLER WILDERNESS SCHOOL 10/03-08/05
Overnight Supervisor
Supervised a staff of overnight residential counselors in a wilderness residential program for delinquent juvenile offenders while simultaneously developing a DACUM training manual documenting staff responsibilities and procedures for all positions
AJILON 1/97-7/02
Commonwealth of Pennsylvania
Technical Writer
Developed technical documentation for programmers and online instructions to assist applicants for unemployment compensation benefits and services
Wrote, designed, edited and published user and technical documentation for help desk support personnel
Help Desk Support
Provided phone support for users in Windows NT and Windows 2000 environments utilizing Office 2000 and Remedy, troubleshot hardware/software issues over the phone and arranged service with vendors when necessary

AJILON (CONTINUED)
Pennsylvania American Water Company (PAWC)
PC Technical Consultant
Inventoried system, performed Y2K upgrades and fixes to BIOS across various platforms including Windows 95 and Windows NT; DOS, and OS2, brought sites up on the frame relay by setting up routers, installing network cards, and patching the routers to the hubs and the workstations to install jacks in offices
McCrory’s
Technical Writer
Wrote, designed, edited and published user and reference manuals for help desk personnel
Help Desk Analyst
Devised procedure to support PC and Cash Processing systems via telephone in the corporate office and stores throughout the U.S., supported Y2K conversion, devised and developed standards for phone support, trained and managed help desk personnel until permanent staff were trained and capable of functioning independently
Harley Davidson
Technical Writer
Wrote, designed, published, and edited user and reference manuals for new parts tracking and assembly line management
Highmark/Blue Shield
PC Specialist
Provided on-site technical support for staff at multiple-sites on an NT/Windows 95 workstations, supported and troubleshot modem connectivity issues, and LAN connectivity issues, configured workstations, troubleshot application issues, supported inventory control
Provided level two back-up support to help-desk personnel
EXEL LOGISTICS 8/92-4/97
PC Specialist/Network Administrator
Installed and administered Lantastic and Novell networks using Ethernet topology including cables, routers, hubs, servers and workstations, purchased and configured servers and workstations, repaired and maintained PC hardware, connected PCs to AS/400 using 5250 emulation boards and TCP/IP protocol utilizing IdeaCom and Rumba, supervised physical inventory process, designed and implemented an inter-corporate billing procedure, provided end-user support and training for Microsoft Office, WordPerfect, and various other major software packages
Technical Writer
Wrote, designed, published, and edited professional user and reference manuals for third party warehousing software, coordinated writing assignments for a team of contract technical writers
HARRISBURG AREA COMMUNITY COLLEGE 2/92-7/93
Technical Writer
Wrote designed, published, and edited user and reference manuals for college human resource management, financial system, and student records software package (COBOL) utilizing a System 36 in an MVS environment Remained full-time at HACC while working full-time at EXCEL accounting for the overlap in years
EDUCATION
• University of Houston, BA. Communications
• Pikes Peak Community College, Computer Science Courses
Harrisburg Area