Nyieshia Bell

Freelance Finance Freelancer & Collections Freelancer

Location:Hampton, Georgia, United States
2 Skills
Nyieshia Bell
784 Dunaie Way
Jonesboro, GA 30238
(470) 765-2134
Summary of Qualifications:
• Proven proficiency in MS Word, Excel, Powerpoint, Java, AdobeCSS, Photoshop, Flash, and Dreamweaver
• Achieved five years as top Bill Collector always meeting deadlines
• Self motivated and dependable
• Confidence when speaking to others, establishing good relationship between clients and customers
• A quick learner who is great at multi- tasking
09/2011- Present TeleTech@ Home Solutions – Bank of America Benefits Solution
Customer Service Advisor
• Assist member with questions or concerns their health benefits account
• Signing up new customer, and explaining the benefits for Health Reimbursement Arrangement, Flexible Spending Account, Health Saving Account
• Filing, and assisting member’s with online claims for medical reimbursement expenses
• Updating account information, which includes changing address, adding new dependent, or authorized user
• Using email and chat to resolve issues regarding any issue for nonpayment, claims, or any other customer complaint or question
08/2005- 01/2011 Sky Recovery Systems ltd Houston, TX
Bill Collector
• Developed, and established repayments terms with special provision for delinquent accounts which minimized losses through timely collection
• Trace debtors who have moved by checking for forwarding addresses with the post office, searching telephone directories, and interviewing former neighbors
• Five years experience in third party collection in ( business, bank loans, payday loan, auto loans, credit unions, medical/dental, and resident accounts)
• Solid knowledge of state collection laws and procedures
• Superior ability to deal with all levels of customers
• Ensured very low delinquent balances
• High levels of organizational and customer service skills
5/2003- 6/2005 T-Mobile Wireless Houston TX
Retail Sales Rep
• Extensive experience in retail sales environment
• Proficient with using grassroots guerilla marketing tactics to successfully meet sales objectives
• Ability to present information and respond to question from client, customers, management, or general public
• Outstanding passion for leadership and dedicated to mentoring, and training sales reps
• Executed retail territory coverage plans to ensure sales and coverage goals are met
• Assist supervisors on retail initiatives (new products introduction, contest) as assigned
• Steven- Henager College Associate Degree- Graphics Arts Utah City, UT Expected Graduation- September, 2012
• Education America (Remington College) Associate Degree- Computer Programming Houston, TX Completed- Two Years
• Alief Learning Center (GED) Houston, TX
Skills (2) Rating