Digital Post, Inc. – Operations Manager Lockport, IL MAY 2003–PRESENT
? Daily oversight and management of operations and employees. Provide support to staff and delegate tasks.
? Recommend and participate in hiring of new employees.
? Train new hires, which include customer service, administrative and production staff.
? Perform Accts Payable, Accts Receivable, Purchasing, Inventory Control, Human Resources, Payroll, Accounting, Graphic Design, Inside Sales, Customer Service.
? Management of works in progress to ensure efficiency, quality and deadlines are met.
? Continually seek out new cost saving supplies, processes and vendors.
? Provide customer service by taking and processing orders, educate clients on products/services, follow up to ensure client satisfaction and resolve customer issues.
? Organize and execute relocation of business to new location while maintaining operational functionality.
Graphic Design for CD/DVD packaging, Banners, Business Cards, Brochures, Logos, Signage.
Hooters of Troy – Corporate Trainer / Server Troy, MI SEPT 2000–AUG 2001
? Trained and coached servers to develop exceptional customer service toward patrons.
? Trained, tested and evaluated new employees to ensure goal accomplishment.
? Opened new store in Kalamazoo, MI which involved training, supervising and evaluating 50+ new employees.
? Assisted with promotional work including direct client contact.
Midco, Inc. – Installation Coordinator Burr Ridge, IL JUN 1995–SEPT 2000
Telephone Installation Coordinator
? Closing and verification of work and installation Orders to include verification of inventory used.
? Verification of technicians’ weekly jobs and work hours (timesheets) for Payroll.
? Provided Technician support for administrative purposes.
? Administrative Support for Installation Manager.
? Provided Internal training to Customer Support new hires on Phone/VM and Computer systems.
? Co-Editor of Company Newsletter (1997), then Editor of Company Newsletter (1998).
Customer Service Representative
? Fielded customer calls for service and move/add/change orders.
? Quickly processed tickets and included necessary parts inventory.
? Provided friendly and professional service to external and internal customers.
? Voluntarily returned client calls after hours from home, off the clock, when work load was high.
? Graphic Design Applications
? Accounting Applications
? Computer Literate
? Type 70 wpm with 97% accuracy
? 2002-05 College of DuPage – Associates in Applied Science
? 2001 Oakland Community College – Pre-BSN Nursing Program
? 2000 Morain Valley CC – IMS (Information Management Systems)
? 1996-97 College of DuPage - General Studies/Physical Therapy
? 1995 Lewis University - General Studies/Business Mgmt. Course