Writing has always been a passion of mine, and I love nothing more than being able to work at home doing something I love. I have written for school newspapers, various freelance companies, and for my own personal interests. I graduated high school Valedictorian with a superb knowledge of the written English language. I have worked in administrative, data entry, and customer service positions and am very capable of any computer/email/office work. I am currently a single mother studying to be a journalist. It would be my honor to write for you.
335 Carrington Lane
Douglasville, GA 30135
Phone: 770 375 9105
OBJECTIVE: To obtain a position in an environment where my skills and capabilities will contribute to the success of my company as well as my personal growth.
SKILLS: Microsoft Office, Microsoft Outlook, Adobe Acrobat, Adobe Photoshop, Google Docs, 10-key, type 65 wpm, proofreading, strong oral and written skills, ability to manage multiple tasks/ projects simultaneously, ability to demonstrate excellent interpersonal, analytical, organizational, and prioritization skills, ability to take initiative and exercise discretion, new employee on-boarding, ability to operate under stress and meet time-sensitive deadlines, ability to learn quickly
Various Freelance Writing Companies (04/11-Present)
Write 300-500 word articles on requested subjects.
Write 500-800 word blog posts on requested subjects
BlueArc- San Jose, CA (01/10-02/10)
Inside Sales Temp
Assist in checking/sending emails to prospective buyers.
Work closely with field on pricing deals and support renewals.
Administer customer contracts used by TAC for entitlement.
Coordinate closely with the finance, operations, accounting, and account management groups.
Collect and maintain customer information database in CRM.
Manage support renewal quoting process and pipeline.
Google/ Adecco- Mountain View, CA (06/09-11/09)
Team Lead/Admin for Information Labeling
Manage group of 40+ moderators on a day to day basis.
Conduct individual coaching sessions based upon operator need.
Participate in producing and conducting Quality Feedback sessions with Product Support Leads.
Collaborate with cross-functional team to develop guidelines for Google Maps data quality.
Develop ideas with upper level product management to reduce spam threats.
Introduce moderation tool to visiting task support from various international locations.
Foster a team-oriented environment to produce better productivity and accuracy.
Implement new communication practices, meeting agendas and team incentives.
Identify most fit candidates for special tasks by taking into consideration their behavior, productivity and accuracy.
Troubleshoot and escalate technical issues and moderation tool errors.
Train new hires and inform them of Department Policies.
Created/Edited presentations and training material.
Organized and maintained confidential department files and records.
Google/ Adecco- Mountain View, CA (11/08-06/09)
Operator Information Labeler
Visually review images, and complete specific feature tasks using internally developed computer applications.
Launch image tool and complete tasks as directed.
Navigate images with mouse and keyboard.
Capture data with high accuracy.
Provide feedback and suggestions for improving the software interface of the tool.
Toys R Us- Sunnyvale, CA (09/08- 11/08)
Provide information to potential customers on our products and services.
Contribute with our stores high revenue in sales by offering warranties.
Assist in maintenance, organization, and update of our products.
Handle customer service duties via phone and walk-ins.
Set up sales floor for marketing purpose, handle cash and credit transactions.
Answer phones via high call volume environment.
Assist management with opening/ closing of location.
King's Way Christian School- Douglasville, GA (08/07-05/08)
Provide updates on weekly sports games
Write articles about staff and coaches
Provide weekly scores
Golden State Baptist College (Aug 08-Feb 09)
King’s Way Christian School (Graduated with high honors May 08)
Book Search Manager- Google, MV
Strategist, Consumer Operations- Google, MV
Phone: (415) 717-2502
Inside Sales Marketing Rep- BlueArc, San Jose
Phone: (408) 576-6634
*Excellent Character references available upon request