Friends (1)

Tracy Murray

Freelance Writer & Database Expert

Location:Alabama, United States
2 Skills
Business Systems Analyst/Risk Advisor who has the combined analytical, organizational and technical skills to successfully manage a busy, multifunctional position. With a proven ability to learn new systems and technology, has expertise in converting manual processes to automated systems to enhance efficiency. Works effectively across departmental units, with all levels of management and staff, to complete tasks, and track multiple projects simultaneously. An excellent communicator (written and oral) who relates well with individuals throughout an organization. Known for dedication and taking pride in work. Welcomes the opportunity to expand knowledge and take on new challenges.

Key Skills
Proficient or familiar with a vast array of programming languages, concepts and technologies, including:
MS Office Suite 2003, 2007, 2010, Project, Visio, Outlook, Front Page, Crystal Reports, VS Studio 2005, 2008, Web Reporting Services, SharePoint 2.0, SharePoint Designer 2007, Adobe Writer 8.0, 9.0 Remedy, Peregrine, Risk Navigator, HP Project and Portfolio Management, Cisco WebEx and Teleconferencing, TM1, Mobius DocAnalyzer, Novell GroupWise, Corel Word Perfect, Lotus Notes Windows, UNIX, Oracle, Toad, SQL Server 2005, 2008, Microsoft Change Management System, Serena, ACL 8.0 Data Mining, Attachmate Extra (mainframe)

Work Experience
BBVA Compass Bank, Birmingham, AL 2005 – present
Information and Technology Services/Sr. Risk Advisor 03/2011 – present
Provide risk-management and internal control support to the Technology & Support Services division, being responsible for the proper application of the Internal Control and Operation Risk Model within the Line of Business. Develop partnerships with Data Services, Network Services, Telecom, Project Management, Transformation, Design and Development and Computer Operations by understanding their goals and deliverables, key processes, technologies, and areas of potential risk. Ensure that the operational risk level assumed by their assigned business unit is within the limits established by Management. Assist Sr. Management in the development of an appropriate internal control environment. Identify critical risks and controls on an on-going basis. Evaluate internal controls, and ensure SOX controls are updated and revised as necessary. Including, but not limited to, a verification of effectiveness of the design of the control; incorporation of the control in the business operation; evaluation of the operation and recommend changes as necessary. Work with the business units to identify control testers who, independently test SOX controls and provide training to those testers so they have effective testing and supporting documentation. Evaluate and report on SOX testing results. Work with the business unit to identify and review new processes; map out the macro process, process, function, and associated risks/controls. Follow up on the status of outstanding internal audit, compliance and regulatory issues and work with management to implement corrective actions. Maintain US entities overall risk/control assessment and provide appropriate reporting to management. Participate in critical business unit projects to provide guidance on potential risks. This may also include working with the business unit to develop an action plan to mitigate / remediate the weakness. Ensure that operational risk levels assumed by the business unit are within the limits established by management, utilizing all Operational risk tools and databases to ensure accurate tracking and reporting of issues. Maintain strong communication with both internal and external constituencies, including bank customers, bank regulators, and external auditors.

Business Systems Support Analyst/Sr. Risk Advisor 2008 – 03/2011
Liaison for Internal Control, Operational Risk, Regulatory Relations and Risk groups to purchase, support and troubleshooting hardware/software/network issues, along with any other departmental technical needs. Responsibilities also include user setup, VPN request submission and user support, creation and approval facilitation of CER’s(expenditure requests) for any technology related purchasing, yearly budget projections for hardware/software, ad hoc reporting, and creation of documentation for various databases and process for users support/training, vendors, system audits, and disaster recovery purposes.
? Creation of Training and System Manuals for RMTS (Risk Management Tracking System) and OLM (Operational Risk Manager) web applications.
? Initiated the document transfers for Mortgage sales between KPMG, BBVA NY and BBVA Compass resulting in multiple significant sales for the bank.
? Designed and Implementation of SharePoint Sox Testing Site and process documentation.
? ICOR System Support SharePoint Site, including documentation libraries and an issues tracking process.
? Created a database to fill a Remote Deposit limits reporting and monitoring gap, after the company wide implementation of the Remote Deposit Capture.
? Ongoing Support all levels of management internal to BBVA Compass, Executive Management from parent entities, FRB, State Examiners, FDIC, D&T and Board members, ensuring security of any confidential information.
? Ongoing Support for Internal Control and Operational Risk Groups, including CIRO’s from all Lines of Business.

Business Systems Analyst/System Administrator 2005 - 2008
Business Analyst and System Administrator for PPM (HP Project and Portfolio Management, formerly a Mercury IT Governance product). Responsible for the Operations and Technology Request For Service process(approximately 600 new “project type” requests a year), determining a planning or implementation designation, identify distributions points (within IT, IS and PM), and the acknowledgments to the lines of business, leads and sponsors. System Administration of the 3-Tier Web based, oracle database application, User Setup, Training and Support (over 400 users and 200 requestors).
? Creation, Weekly Distribution and Monthly Prioritization of all requests for service submitted to ITG, currently PPM.
? Conversion from ITG to HP Project and Portfolio Management, working with HP and Compass resources, brining all Information Technology, Information Systems and Project Management resources into one system for work demand and time reporting. This also included brining all requestors from the line of business into our system, as users to take the submission process from manual to online.
? Implementation of the LDAP authentication for ITG which consolidated users log in.
? Implementation of DST Changes, this was necessary to maintain the correct time and date stamp for auditing and historical purposes within ITG.

Wachovia/SouthTrust Bank, AL 1999-2005
Administrative Project Analyst/Project Coordinator 2000-2005
? Designed and implemented a project prioritization database allowing for improved prioritization based on expenses and regulatory benefits of projects.
? Developed and maintained management reporting database automating the reporting system and drastically reducing report production time by 80 hours per month.
? Designed and implemented the SecureMail Database used by the Fraud Prevention department to automate the process between Deluxe and SouthTrust to look at suspicious check orders and letters of denial to customers. This was designed to fill gaps with Deluxe check vendor capability.
? Spearheaded conversion of 200+ workstations, PC and software, for the IS group from Compaq with Lotus and Corel, to Dell with Microsoft. Including set-up of the equipment, data connections, software requirements (each group and position having different requirements) and training of the software. Within deadlines, and no use impact

Administrative Assistant 1999-2000
? Compiled and organized extensive documentation on a large number development projects from seven project managers in preparation of major audit. Received an excellent audit rating.

Jefferson State Community College, AL 1996-1999
Office Assist/Internship
? Supported 16 full-time and 32 part-time Liberal Arts Professors
? Provided Student Assistance

Education and Professional Development
A.S., Office Administration Technology, 1999 GPA 3.69, Phi Theta Kappa
Accounting Assistant Certificate, 1999
Jefferson State Community College, Birmingham, AL
Completed seminars /online courses:
Project Management, Technical Writing, Performance Assessment, Effective Business Writing, Leadership Management, SQL, SQL Server, Time Management, Visual Studio, Web Reporting Services, SharePoint 2.0

Community Activities
2005 to present Instructor (Grades K & 2nd), Junior Achievement
2007 to present Meals on Wheels volunteer
Skills (2) Rating