Ellen Serrano

Freelance Researcher & Proofreader

Location:Saint Petersburg, Florida, United States
2 Skills
Ellen Serrano

Work Experience:

2012-2013 Certified Garden Consultant – The Home Depot, St. Petersburg, Florida. Sales associate for a huge nursery. Extensive customer service including research and landscape design.

1994-1999 Proofreader – Institute for Corporate Productivity, St. Petersburg, Florida. Responsible as sole proofreader for all final products, including over 50 business research papers (average length 150 pages), white papers, surveys, and various office documents; assisted Research Manager in scanning material for writer analysis. Position required English language and grammar mastery and meeting strict deadlines.

1999-2010 Research Director – Institute for Corporate Productivity
Conducted environmental scans of over 50 business topics from databases, Web searches and print publications to provide research for eight analysts;
Worked very closely with i4cp Member Operations, filling on-demand research requests from mostly Fortune 500 members; regular contact with members.
Worked with sales team to deliver research and prepare presentations for prospects;
Supervised two research assistants;
Managed corporate library with over 50 subscriptions;
Created, proofed and edited PowerPoint decks for i4cp website; and
Proofed overflow work as needed.

1987-1993 Office Manager - Association for Clinical Pastoral Education (ACPE), Decatur, Georgia. Supervised three staff members; trained new employees; posted deposits, including annual conference registration; generated specialized mailing lists; conducted annual staff evaluations; generated invoices and kept computer and paper records; involved in extensive phone work; worked closely with Executive Director.

Membership Coordinator - ACPE. Maintained records for membership of 5,000, generated monthly invoicing, created statistical reports in spreadsheets, sent address changes to publisher; extensive customer relations. Job required excellent phone skills and exact record-keeping.

1981-1984 Primary Montessori Teacher - Stone Mountain Montessori School, Stone Mountain, Georgia Acting director and teacher of class of 28 children, ages 2-7; lectured for open house; conducted staff meetings; trained and supervised assistants. Taught the 1978-79 school year at Children’s World Montessori School, Decatur, Georgia.

Association Montessori Internacionale, Atlanta, Georgia. Montessori Primary Teacher Certification, graduate program.

Emory University, Atlanta, Georgia. Bachelor's degree in Psychology; dean’s list.

Skills: Management; excellent editing, grammar, organizational and communication skills; Microsoft Office Suite, EXCEL and Outlook software knowledge. Work with very limited supervision.

Community Service: Served for 35 years on various Spiritual Assemblies of the Bahá’í Faith in the Atlanta area and in St. Petersburg, having served as officers and on numerous committees.
Skills (2) Rating