Seven years of excellent customer and administrative experience acquired through various positions. Seeking employment in an environment that will allot the opportunity to grow, and master new skills.
-Providing reception- greeting and screening incoming call and visitors, referring them to appropriate services and personnel.
-Organized office operations and procedures- typing (60 wpm), managing files, making copies, and faxing.
-Prepared and delivered customer invoices, ensuring order and pricing accuracy.
-Sending out patient statements, posting payments from patients and insurance companies.
-Verified insurance benefits for patients, documented patient’s profile, wrote policy and procedures for new employees.
? Customer Service
-Provided excellent customer service, helping all customers find and understand products and services.
-Assisted customers in opening new accounts, applying for financial services (credit cards, loans, etc.). Accurately balanced cash drawer at beginning and end of day (up to 30,000 dollars)
-Resolved customer complaints and disputes, offering refunds and complimentary services as appropriate.
-Managed key inventory for all new vehicles at dealership marinating record of all vehicles.
-Contacted patient’s to advise of balance owed, worked out payment plans, documented and posted payments.
-Directly supervised up to 5 other bank tellers, overseeing daily teller operations.
Managed facilities, opening and closing for business day and making sure building and inventory were secured.
-Provided instruction and on-the-job training for other employees, teaching them duties and responsibilities on the job and providing supervisory feedback to improve job performance.
November 2009- Present: Humedco Corporation, Cherry Hill, NJ
May 2008- October 2008: Naval Technical Training Center, Meridian, MS
March 2007- April 2008: Bank of America, New London, CT
February 2007- March 2007: Bob’s Discount Furniture New London, CT
December 2006- January 2007: United Auto Group, Jersey City, NJ
March 2004- December 2005: Starbucks Inc. Jersey City, NJ
? Microsoft Word
? Microsoft Power Point
? Microsoft Excel
? Type 60 WPM
William L. Dickinson High School Jersey City, NJ
High School Diploma
William Paterson University Wayne, NJ
-Intro to Sociology
-Intro to Psychology
-Intro to Politics
-Intro to Anthropology
Philip Xavier School of Phlebotomy New York, New York
- Certified Nurse Technician
- National Certified by the A.S.M.T
Burlington County College Pemberton, NJ
Fairleigh Dickinson University Teaneck, NJ
Bachelor’s Degree English Literature
Dean’s List Burlington County College 2009-2011
Fairleigh Dickinson University 2011-2012
Member of the National Society of Collegiate Scholars