Freelance Editor & Data Entry Freelancer

Location:Collingswood, New Jersey, United States
2 Skills
Janelle Wilson

Seven years of excellent customer and administrative experience acquired through various positions. Seeking employment in an environment that will allot the opportunity to grow, and master new skills.

? Administrative

-Providing reception- greeting and screening incoming call and visitors, referring them to appropriate services and personnel.
-Organized office operations and procedures- typing (60 wpm), managing files, making copies, and faxing.
-Prepared and delivered customer invoices, ensuring order and pricing accuracy.
-Sending out patient statements, posting payments from patients and insurance companies.
-Verified insurance benefits for patients, documented patient’s profile, wrote policy and procedures for new employees.

? Customer Service

-Provided excellent customer service, helping all customers find and understand products and services.
-Assisted customers in opening new accounts, applying for financial services (credit cards, loans, etc.). Accurately balanced cash drawer at beginning and end of day (up to 30,000 dollars)
-Resolved customer complaints and disputes, offering refunds and complimentary services as appropriate.
-Managed key inventory for all new vehicles at dealership marinating record of all vehicles.
-Contacted patient’s to advise of balance owed, worked out payment plans, documented and posted payments.

? Management

-Directly supervised up to 5 other bank tellers, overseeing daily teller operations.
Managed facilities, opening and closing for business day and making sure building and inventory were secured.
-Provided instruction and on-the-job training for other employees, teaching them duties and responsibilities on the job and providing supervisory feedback to improve job performance.


November 2009- Present: Humedco Corporation, Cherry Hill, NJ
May 2008- October 2008: Naval Technical Training Center, Meridian, MS
March 2007- April 2008: Bank of America, New London, CT
February 2007- March 2007: Bob’s Discount Furniture New London, CT
December 2006- January 2007: United Auto Group, Jersey City, NJ
March 2004- December 2005: Starbucks Inc. Jersey City, NJ

Computer Skills

? Microsoft Word
? Microsoft Power Point
? Microsoft Excel
? Type 60 WPM


William L. Dickinson High School Jersey City, NJ
High School Diploma

William Paterson University Wayne, NJ
-Intro to Sociology
-Intro to Psychology
-English 101
-Intro to Politics
-Intro to Anthropology

Philip Xavier School of Phlebotomy New York, New York
- Certified Nurse Technician
- National Certified by the A.S.M.T

Burlington County College Pemberton, NJ
-62 credits

Fairleigh Dickinson University Teaneck, NJ
Bachelor’s Degree English Literature

Dean’s List Burlington County College 2009-2011
Fairleigh Dickinson University 2011-2012
Member of the National Society of Collegiate Scholars
GPA 3.8
Skills (2) Rating
Data Entry