Middle Tennessee State University Murfreesboro, TN
Bachelor of Science in Psychology/Business Administration
Member of Kappa Omicron Phi Honor Society
Watkins Institute Nashville, TN
Superior Global Solutions Home based
Quality Assurance Auditor?
Audit and score transcribed reports for several accounts of a Medical Transcription Service Organization using voice to text method for quality.
HCA HIM Shared Services Division Nashville, TN
Transcription Quality Coordinator?
Assisted in successful implementation of eScription platform for HCA TriStar hospitals and worked closely with eScription project manager as go-to person at HCA for troubleshooting any issues. Member of team that trained physicians and other personnel on the new system at each facility. Developed policy and procedure for the eScription system as well as policies and procedures for transcription-related queues in Meditech and Horizon Patient Folder. Worked closely with Transcription Manager as part of the Management Team in developing and implementing quality monitoring program for transcription, including researching and developing policies for scoring methods and reporting method and establishing standards regarding document format and turnaround time. Manage productivity reports and turnaround time reports for payroll purposes. Provide input to managers on training and education of transcriptionists. Trained transcriptionists in using Meditech and other dictation systems during migration from facility based to HIM Shared Services division. Trained Transcription Vendor Coordinators for their positions at various facilities. Kept QA monitoring files for each transcriptionist and advised manager as necessary of any trends, negative and/or positive. Assist MTs to interpret dictation and/or terms they are unable to clarify using voice-to-text method and provide positive feedback to them on a timely basis. Assist MTs on report work types to which they are new and educate them on new terms as necessary. Assist MTs with research methods and resources. Maintain 3-time daily reports on dictation backlog sent to MTs, management, and facility HIM directors. Helped with research and evaluation of various dictation systems in the search for a centralized system for shared services. Works with co-quality coordinator to maintain canned text and other dictionaries in Meditech. Assist with Transcription Manager’s queue in HPF. Work with other HIM employees to get reports corrected when errors are found and keep records in the MT files if the errors are transcription errors. Attend HIM and transcription educational events regularly. Keeps abreast of and relate news regarding new health information and medical transcription-related developments to others.
StoneCrest Medical Center Smyrna, TN
Interim Transcription Supervisor/Medical Transcriptionist
Began as MT in 2003 when facility first opened. In 2005, completed speech recognition training and became speech recognition editor, as well as transcriptionist. Served as interim transcription supervisor in 2007 and 2008 until migration to HIM Shared Services in September 2008. Duties include: Assisting HIM Director with payroll; working with interface issues between Dictaphone and Meditech; quality review with feedback reports; developed the quality assurance process including manuals, P&Ps and assisted in education of other transcriptionists; report corrections; assigning of workloads; maintenance of Dictaphone system; working with new outsource contract company to get in place by getting technical support as necessary and working with account manager with scheduling of hours needed and transcription of report types necessary; set up new physicians for dictation with log in IDs and training on the system; currently working to set up turnaround time monitoring system and report target times in Dictaphone system; ensure history and physical reports for surgical procedures are sent to the surgery department in a timely manner; check dictation needed for coding or other departments and assign work as necessary; helped to create the policy and procedure manual and home-based transcriptionist agreement currently in place; maintains productivity reports for outsource transcriptionists and reports to HIM Director on twice-weekly basis; communicates quality issues related to medical terminology, grammar, formatting to transcriptionists as necessary. Attends monthly educational webinars on relevant topics in the health information management profession and other educational opportunities as available. Kept abreast of and relates news regarding new health information management developments to others in department.
The Bone & Joint Clinic Franklin, TN
Medical transcription duties for a large orthopedic group.
Contract medical transcription done for gynecologic oncologist and nurse practitioner.
Page-Campbell Cardiology Group Nashville, TN
Medical transcription duties for large cardiology group. During last 2 years of employment, responsible for training new MTs.
St. Thomas Hospital Nashville, TN
Medical transcription duties for cardiac catheterization laboratory of large acute care hospital.
Other work experience available upon request.