Shanna Brown

Freelance Invoicing Freelancer & Personal Assistant

Location:London, United Kingdom
2 Skills
Shanna Brown
0794 984 3380

Personal Profile: I am a highly motivated individual, who’s responsible, mature and honest when it comes to getting work done. I enjoy working as part of a team, that’s committed to their job and I am very adaptive to new surroundings.

Key Skills:
-Excellent communication skills, both written and verbal -T Skills: MS Word, Excel & PowerPoint -Ability to work on own initiative, and as part of a team -Ability to prioritise and manage multiple priorities
Others: CRB Clearance

Work Experience:

March 2011 – Present UCKG Helpcentre
Building & Maintenance Secretary

• Purchasing materials for minor projects and making relevant orders
• Dealing with all administrative paperwork for the maintenance side of the department
• Answering any calls, emails or queries related to the department
• Assisting manager when required for appointments, minor projects and purchases
• Keeping track of all the expenses made by the department
• Order/pay for any materials the building & design side of the department may need
• Booking urgent maintenance repairs with residential and other UCKG branches.

June 2010- August 2010 CCA International
Telesales Agent
• Marketing products on behalf of clients such as BT and the Daily Mail
• Ensuring that all customers are treated to the highest standards of customer service over the telephone
• Stating all Data protection and company Compliances to customers before and throughout calls
• Making a minimum of 6 sales on a daily basis

July 2009 – June 2010 Christian Books plus
Customer service
• First contact to customers Face to Face and by telephone
• Responsible for till checks on a daily basis and cashing up
• Responsible for changing shop promotional display on a monthly basis
• Ensuring that the Stock takes are done regularly
• Updating sales database on the computer via the Merlio sales system

September 2008 – May 2009 Weight Management Centre Ltd
Administrative Assistant
• Using my communication skills to deal with customer and employee enquiries over the phone and by Email
• Individually updating student records and details on electronic database and in physical filing
• Organising the distribution, packaging and posting of student educational packages
• Ensuring that all the student receive their correct certificates from Weight Management
• Drafting letters to customers

August 2008- September 2008 Tax Diagnostics
Trainee (Work Experience)
• Data input via Sage Book-keeping
• Filing documents for individual clients
• Organising the packaging and posting of documents
• Diary Management
• Dealing with customer and employee enquiries over the telephone and email

October 2005 – October 2005 Thistle Hyde Park Hotel Group

Trainee (Work Placement)
• Organising and supervising kitchen staff in preparation of breakfast and lunch buffet
• Attending to customers needs and taking all queries needed to be taking up to management
• Assisting the restaurant supervisor on duties including VIP guest arrivals and room service


September 2006 – June 2008
Richmond upon Thames College
• BTEC National Certificate: Travel and Tourism,
• Beginner’s Italian Certificate,
• ICT Level 2

January 2002 – July 2006
Kingsdale Secondary School
• 5 GCSEs A – C including Maths and English
• GNVQ- Leisure and Tourism

I am a very outgoing person; I enjoy listening to music, watching the latest movies at the cinemas and trying a variety of cultural foods with my friends. I also enjoy learning how to be more creative through making accessories and customising everyday clothing through my creativity. Every weekend I also volunteer with my local youth group, which I began back in 2007.
Skills (2) Rating
Personal Assistance