BS Business Administration – Global Logistics and Transportation (2008)
College of Charleston
AA Business Concentration (2008)
North Greenville University
Customer Service Representative - Logistics (7 February 2011 – Present)
Concert Group Logistics (3370 Peoria St. Unit 202, Aurora, CO 80010)
Project Lead for process mapping and process improvement project for CGL-Denver Station. Management of shipments of goods for CGL. Specialization in asset recovery pickups and shipments of used computer equipment from customers to recyclers. Work with OnePak asset recovery software. Extensive work with air import shipments, ocean export shipments and domestic expedited and deferred shipping. Work with customers and vendors to ensure that shipments are picked up when and as they are requested. Daily tracking and follow up on shipments in transit. Confirming charges from vendors, rating of shipments and invoicing customers. Routing freight in the most effective way possible.
Logistics Management Specialist (23 November 2009 – 21 January 2011)
US Army Corps of Engineers Logistics Activity (5722 Wasp Ave Bldg 787, Millington, TN 38054)
Program Manager for the US Army Corps of Engineers (USACE) Logistics Activity (ULA) Quality Management System (QMS). Review standard business processes for all logistics functional areas to ensure ISO9000 formatting in order to store processes on the USACE QMS SharePoint site. Work with MS Project to schedule timelines for completion of Quality Assurance check visits at USACE Logistics Delivery Point sites across the country. Work as a Quality Assurance Evaluator for the Process Integration Branch at the USACE Logistics Activity. Work with the ULA Strategy and Innovation Branch on a Value Stream Mapping program to lean processes across the ULA. Contract Officer Representative (COR) to oversee execution of Lean Logistics Value Stream Mapping Phase III contract for the ULA. Work closely with contractors to complete requirements of Value Stream Mapping and Implementation contract.
Logistics Management Specialist – Career Intern (21 July 2008 – 22 November 2009)
US Army (705 Read St, Ft. Eustis, VA 38051)
Attended Army training classes and temporary duty on the job training at various sites. Completed online and classroom training to complete Intern Training Program. Completed on-the-job training completed at the Directorate of Logistics at Ft. Bliss, TX, and at the Naval Exchange Distribution Centers in Norfolk, VA; Chino, CA; and Pensacola, FL. Helped with completion of Black Belt Lean Six Sigma project at Ft. Bliss, TX. Completed a process improvement project for the Naval Exchange Southeast Distribution Center Uniform
Department in Pensacola, FL during On-the-Job training. Suggested department changes as a result of project to the Naval Exchange in Pensacola, FL that were implemented before the completion of training.
Export Agent (6 February 2007 – 15 June 2008)
Panalpina (207 East Bay St. Ste. 209, Charleston, SC 29401)
Dedicated work for two export customers. Covered all aspects of exporting container shipments. Booked space on container ships to export large shipments of dye and fiber for customers. Arranged for drop off of containers and pick-up of loaded containers for export. Scheduled trucking to move full containers from the customer to various ports. Filed customs papers for export shipments. Sorted packing lists, invoices and bills of lading for export shipments. Invoiced customers for services rendered. Filed completed shipment files. Prepared quarterly service reports for customers.
Cashier (1 August 2006 – 31 December 2006)
Dick’s Sporting Goods (2070 Sam Rittenburg Blvd., Charleston, SC 29407)
Finalized sporting goods sales. Helped with customer service requests as required. Handled returns of goods from customers.
Summer Intern for Import Customer Service (1 May 2006 – 31 July 2006)
MAERSK Line (546 Long Point Rd, Mt Pleasant, SC 29464)
Answered customer service calls related to various import container shipments. Assisted customers in tracking container shipments throughout the import process, from the time that ships dock in port until the containers are dropped off at the customer’s dock.
Sales Associate (1 May 2005 – 30 April 2006)
Hallmark Corporation (520 Folly Rd, Charleston, SC 29412)
Involved in sales, customer service, and in-store marketing activities. Helped to change store layout with the changing seasons and as new products arrived. Assisted customers in finding the correct merchandise for their particular need. Worked with point of sale equipment to finalize sales of varying sizes.
Awards and Achievements:
? Distinguished honor graduate from Army class (Fall 2008), Robert McCormick Figg Americanism Scholarship (Spring 2008), SC Stevedores Association Scholarship (Spring 2008), Palmetto Fellow Scholarship Recipient (Fall 2004 – Spring 2008), North Greenville University Trustee Scholarship (Fall 2004 – Spring 2006), National Honors Society (2001 – 2004), Who’s Who Among American High School Students (2004)
? Volunteer social media director for Good News Community Church in Broomfield, CO: Lead content management for Good News on a daily basis. Manage Facebook, Twitter, YouTube, YouVersion, Google+ profiles for the church via HootSuite.
? Project management for process mapping and process improvement projects.
? Knowledge of MS Word, Excel, Power Point, Project, Publisher, Visio, and Access. Also proficient in the use of online calendars, DropBox, Google Drive, and other online collaboration tools.
? Able to multi-task and prioritize to get multiple projects completed in a very efficient manner. Quick and willing learner of new skills. Work well with all kinds of people.
? Previous work with Lean Six Sigma projects