Michelle Guza

Freelance Transcriptionist & Word Processing Freelancer

Location:Burbank, California, United States
2 Skills
Work Experience
May 2007 - Huntington Court Reporters & Transcription, Inc., Pasadena, CA
Present Manager/Transcription Department
Manage all projects in and out of the transcription department. Coordinate and assign projects to independent contractors. Proofread and produce transcripts, client communication, organize and archive transcripts, transcribe audio files, create invoices, collections. Assist court reporting department with answering phones, scheduling, customer service, and general office duties.

November 2009 - Serrano Development Group, Santa Monica, CA
September 2010 Statewide Enterprises, Los Angeles, CA
On-site Apartment Manager at 7925 Ventura Canyon Avenue, Panorama City, CA
Liaison and representative to off-site management, residents, vendors and maintenance personnel. Schedule repairs and monitor maintenance work. Post notices, keep grounds clean. Prepare, organize, file and update resident leases, move-in/move-out reports, rent roll, deposits and sheriff lockouts. Prepare purchase orders and work orders. Show and coordinate apartment leasing and advertising, credit checks, rent collection, handle complaints and resolve emergency and non-emergency situations. Also managed two apartment complexes in Valley Glen and North Hollywood (16 units and 19 units) 2001 to 2002and March to November 2009.

November 2006 - Webstar Marketing Group, (Trade Magazine and Web Company), Los Angeles, CA
May 2007 Advertising Administrator
Coordinate and track all advertising inserts, art work and contracts for print and web advertising. Client communication and customer service. Create and update databases and Excel spreadsheets. Responsible for tracking and coordination of trade show events, including advertising, banners, registration, shipments, et cetera. Work trade shows/events. Create and send invoices via QuickBooks. Collections.

August 2001 - Washington Mutual Bank/LBMC Home Loans Division, Chatsworth, CA
November 2006 Sr. Default Fulfillment Specialist (Subprime Foreclosures)
Research, resolve and prep foreclosure loans that have major title, age, circumstantial and legal issues for foreclosure sales. Create memos for upper management; internal and client communication. Review and resolution of title issue loans. Conference calls with in-house attorneys, document and maintain Access database, Excel spreadsheets.

Bids Department 2001 to 2004. Review and prepare bids for foreclosure sales. Promoted to team captain in 2001. Responsible for training incoming employees and for quality control/final sign off of all foreclosure bids. Report foreclosure sales to special lenders.

Team captain 2001 to 2004, foreclosure bids department. Employee of the month: April 2002, Dec. 2003, Aug. 2004, March 2005, July 2005, Feb. 2006. Promoted to senior default fulfillment specialist, June 2004. Quarterly Kudos Award Winner, Feb. 2004.

March 2000 - Bel Net, Inc., (Marketing/Advertising Company), Ft. Lauderdale, Florida (Telecommute)
August 2001 Advertising Account Manager
Client communications, account management, new business research, collections, and ad traffic. Maintain and create databases using Access. Create and edit flyers, letters, promotions and web content.

September 2000 - AVN/Teddy Communications, (Trade Magazine and Web Company) Chatsworth, California
April 2001 Advertising Account Representative
Sales calls, account management, traffic and layout for print production, client relations, attend trade conventions, manage File Maker Pro database.

October 1997 - LFP, Inc., (Magazine Publisher), Beverly Hills, California
March 2000 Advertising Coordinator & Assistant to Ad Director
Account management. Maintain and coordinate insertion orders, client communications and databases. Prepare and maintain ad layout spreadsheets. Ad traffic and ad specs, collections, filing, mass mailings, media kits, new leads, and marketing. Manage and organize magazine library.

Education: Minnesota State University/Moorhead, Moorhead, MN
1996. Bachelor of Science Degree in Mass Communications with a concentration in advertising.

Skills: Mac and PC proficient. Type 80 WPM. Google Docs, Outlook, MS Office, Word, Excel, PowerPoint, ACT, Photoshop, Access, Dropbox, QuickBooks, FileMaker Pro, Total Recorder, Express Scribe, FTR, RB8. AAERT certified transcriptionist.
Skills (2) Rating
Word Processing