Heather McMillan

Freelance Help Desk Freelancer & Transcriptionist

Location:Oshawa, Ontario, Canada
2 Skills

To obtain a career that will enable me to contribute my professional experience in an established organization

Skills /Strengths:

? Knowledge of medical billing, medical coding, filing, typing, and medical terminology.
? Answering telephones in a professional, upbeat manner
? Emailing, faxing, photocopying and scanning as needed
? Booking and confirming appointments
? Filing and other clerical duties
? Review weekly billings and provide updates to the doctor
? Order clinical equipment and supplies
? Provide product information to clients and patients when needed
? Demonstrated ability to communicate with people of various backgrounds and ethnicities and proficient customer service
? Adept in multi-tasking and works well under pressure
? Skilled in computer applications: MS Word, PowerPoint, and Excel


Trillium College March 2011- Jan 2013
Medical Office Assistant, Diploma Oshawa Ontario

? Medical Anatomy and Terminology
? Medical Machine Transcription
? Medical Office Procedures
? Document Formatting
? Effective Communication Strategies
? MS Word - Level One and Two
? MS Excel - Level One
? MS PowerPoint

Lakeview Secondary School Sept 1982- June 1986
Business Major Toronto Ontario
Marketing, business writing, finance, accounting and economics

Employment History:

Wal-Mart Superstore Nov 2007-Nov 2011
Cashier Oshawa, Ontario
Performed transactions using a cash register, assisted customers, and processed purchases.

McMillan & Associates Computer April 2000 – July 2007 Secretary Oshawa Ontario
Managed office paperwork, sent and received mail, created and organized filing systems, utilized computer and word processing skills.

Canadian Tire 2006 - 2007
Cashier Oshawa Ontario
Performed transactions using a cash register, assisted customers, and processed sales.

? Trillium College Graduate Diploma in Medical Office Assistant
? O.S.S.D Certificate
? First Aid Certificate

Volunteer Experience
? St Stephen’s United Church

Reference Available Upon request
Skills (2) Rating
Help Desk