Claudio Martinelli

Freelance Creative Writer & Italian Translator

Location:United Kingdom
2 Skills
Claudio Martinelli
6 Grove Court
191 Southbourne Grove
Westcliff-on-Sea SS0 0AW Essex, UK
Mobile: + (44) 755 291 6594

Customer Service Executive/ Receptionist/ Crew Member/ Personal Assistant
Competent, diligent & result oriented Professional with over 2.5 years of experience in spearheading customer-centric functions and providing outstanding front-desk & administrative support to ensure smooth operations across the facility. Highly skilled in Customer Service, Customer Relationship Management, Training & Development and Mentoring. A high performing professional with a great degree of flexibility, resourcefulness and commitment to work whilst demonstrating excellence in achieving results and exceeding bottom line expectations by delivering high level communications.
Core Competencies:
Customer Service ? Customer Relationship Management ? Training & Developing ? Mentoring ? Team Leadership ? Record Maintenance ? Data & Documentation Review ? Mentoring New Staff ? Cash Flow Management ? Bookkeeping ? Public Relations ? Communication & Interpersonal Skills ? Listening Skills ? Adaptability ? Problem Solving & Analytical Skills ? Time Management
Key Deliverables across Career Span:
Communicating with customers, employees and other individuals
Answering and managing calls, scheduling appointments and effectively handling correspondence & communication
Transcribing formats, inputs, edits & retrieves and organizing records of business activities by compiling, duplicating and sorting
Performing tasks related to mail bills, contracts, policies, invoices or cheques
Handling administrative work such as filing, faxing, printing and photocopying office records
Ensuring appropriate documentation of records or reports through proof-reading & effective computing
Maintaining and updating, inventory, mailing & database systems either manually or through a computer
Sorting, routing, responding to incoming mails, preparing outgoing mail and running errands
Ensuring delivery of quality services to the clients and addressing customers’ enquiries in a polite manner adhering to the standard guidelines
Addressing issues and disseminating information
Ensuring effective investigation & resolution of customer complaints and escalating queries to the supervisor as appropriate
Taking ownership of complaints & queries and proactively following through to resolution
Maintaining effective coordination between customer service process for various segments and communicating issues to team manager
Maintaining records of customer interaction & transactions
Developing and mentoring new staff to satisfy customer service requirements
Building effective professional relationships and networks within the team and providing excellent customer care whilst nurturing client relationships
Handling customer queries in the best interest of the customer & the company
Supporting decisions made by customer service management and conveying them positively to reinforce the team members
Career Progression:
Personal Assistant (PA) Feb 2012 to present
Origin, UK
(source of specialist care for people with spinal injuries)
Crew Member Oct 2011 to Jan 2012
McDonald’s, UK
Receptionist/ Gatekeeper/ Control Room Operator Mar 2009 to Sep 2011
National leader in terms of security and trust services with 5,000 employees. Specializes in providing Global Security Service & Main Contracting, Private Security, Security Systems and Investigations & Intelligence Fiduciary Services (Reception, Porter, etc.) services to thousands of companies, banks, government agencies and families since 1956
Employment History:
Store assistant/ Driver Nov 2008 – Dec 2008
Domino’s Pizza (Rockhampton, QLD, Australia)
Accountable for Cash flow management, customer service and running errands
Receptionist/ Customer Service/ Information Desk Operator Mar 2006 – Jun 2008
F.E.M.A. Fiera Milano, Milan
Phone Operator Jan 2005 – Feb 2006
Eurisko Telemarketing, Milan
Also, handled positions like Restaurant Captain, Chef in various organizations, and Security Guard during fashion events in Milan
Educational Details:
Bachelor of Science (Geology) Sep 2000 – Jul 2004
Università degli Studi Milano Bicocca (University of Milan), Milano, Italy
Completion of Higher School Certificate Jul 1994 – Jun 2003
Liceo Scientifico Francesco Severi (Scientific High School), Milano, Italy
Level 3 Award in Care of the Individual with Spinal Injury,
Level 2 Food Safety (Lancaster & Morecambe College, Jan 2012)
Computer Skills:
MS Office Applications (Word, Excel, Power Point, Outlook, Paint), eMac and Internet
Personal Details:
Date of Birth: 23rd March 1979, Nationality: Italian, Gender: Male, Marital Status: Single,
Driving Licence: UK
Languages: English & Italian
References available upon request