Donald Dawson

Freelance Technical Writer & Windows Programmer

Location:Orange Park, Florida, United States
2 Skills
Creative, result driven, technically savvy professional reflecting strong leadership qualifications coupled with “hands-on” Information Technology and networking expertise. Motivated toward excellent performance while formulating and implementing technology and business solutions to meet a diversity of needs. Strengths include strong analytical and creative problem solving skills, well developed interpersonal and organizational skills, and excellent intuitive ability for accurately and quickly assessing situations and making sound decisions.

Aug 2011 - Present
Winn Dixie Stores, Inc, United States - Jacksonville, FL
Sr. Systems Engineer

· Manage and maintain a 2003/2008 Active Directory domain consisting of over 700 Servers and over 6,000 workstations and about 20,000 domain users in remote locations.
· Create automated installation process for imaging servers and workstations ranging from Windows XP, WePOS 1.1 and Windows 7 using VbScript, HTA, and Powershell scripts.
· Working with various hardware such as Hobart and Bizerba scales, desktop worksations, thin clients, servers, NAS devices, cash scales and check imaging devices.
· Manage and maintain DNS, Web, DFS, and SQL Servers.
· Manage a Citrix Server Farm (versions 4.5, 5.0 and 6.5) running various applications out to over 6,000 workstations and remote users. Implementing Provisioning Server.
· Provide support to Support Center and technicians out at remote locations.
· Installe updates, software, and drivers to the servers and workstations from a software distribution web site and MS WSUS.
· Create training material and conducted training courses such as Windows Basics, Advanced Active Directory, Troubleshooting Devices and OS, and MS products for Programmers and Support Center staff.

Jul 2006 - Jul 2011
Encore Research, United States - Jacksonville, FL
IT Supervisor

Recruited to build an Information Technology department to provide technical services to 8 medical research centers throughout Florida and Panamá. Oversee security and system administration for MS Windows servers and workstations. Maintain company network and VPN between all remote locations. Maintain accountability for all of the company’s hardware and software. Supervise application developers and server administrators and desktop support staff.

· Co-invented a software application called Ask100Docs that is patented: Contemporaneous, multi-physician, online consultation system, Patent Number: 8,423,383.
· Directed the design, development and deployment of a Clinical Trial Management software web based system replacing an older windows based system.
· Conducted onsite and online training classes for newly developed applications and 3rd-party applications.
· Integrated an enterprise-wide anti-virus solution and Active Directory user and group policies.
· Overhauled file server room including racks, UPS, cabling and electrical systems.
· Implemented and maintain a VPN connected network between all remote locations.
· Project Managed the development of a web based product, Clinical Trial Management System.

Sep 2002 - Jun 2005
Winn Dixie Stores, Inc, United States - Jacksonville, FL
Supervisor of Technical Development

· Managed a team of Windows Technical Programmers, AIX Technical Programmers and Project Management of the Open Systems deployments.
· Responsibilities included; Systems Design and Testing, Database Design, Support Plan Design, Security Plan Design, Systems Integration Plan.
· Documented the installation procedures and administration guides for deployed systems and draft diagrams associated with the projects.
· Designed and implemented various projects which included: Windows 2000 Active Directory, Software Distribution, HTTP Compression, AIX upgrade, Optimizing ISA Server, XP Workstation Rollout, and more.
· Wrote, maintained, and administered various training programs for Windows, Office, and other various applications.
· Developed and maintained various in house web based applications connecting to Access and SQL databases.

Oct 2000 - Aug 2002
Winn Dixie Stores, Inc, United States - Jacksonville, FL
Server Administrator / Analyst

· Managed and maintained a NT/2000 Active Directory domain consisting of 1,100 Servers and over 7,000 workstations and about 20,000 NT users in remote locations.
· Managed and maintained a VPN (PPTP) server and User Security for dial up access.
· Managed and maintained DNS, Wins, SNA, Web, and SQL Servers.
· Managed a Citrix Server Farm consisting of 15 servers running various applications out to over 7,000 workstations.
· Provided support to Support Center and technicians out at remote locations.
· Installed updates, software, and drivers to the servers and workstations from a software distribution web site.
· Created training material and conducted training courses such as NT Basics, Advanced NT, Troubleshooting NT, and MS products for Programmers and Support Center staff.
· Programed windows server scripts using Vbscript, JavaScript, and ASP.
· Designed and maintained an Intranet for use of Web NT/2000 Administration and documentation.

Sep 1998 - Sep 2000
Wesleyan University, United States - Middletown, CT
Senior NT Server Administrator

· Supervised seven employees during Reunion and Commencement, setting up projectors, laptops, and sound systems.
· Managed, organized, and switched over employees from Macs to PCs which included training.
· Provided group setting training classes to faculty and staff for various Microsoft products and designing websites.
· Knowledgeable in NT Workstation, NT Server, and Novell.
· Ordered, received, and configured desktop computers, printers, and scanners.
· Provided desktop training for desktop applications.
· Setup and managed network access to file servers, printers, and IIS severs.
· Re-deployed desktops and printers as upgrades when new equipment is received.
· Responded to day to day desktop problems for approximately 200+ users .
· Setup and managed NT and Novell accounts, email accounts, proxies, and maintain group security.
· Installed, troubleshoot, repaired, upgraded, and supported microcomputer equipment on campus
Supervised three part time employees.