Linda Lawlor

Freelance Technical Writer & Project Manager

Location:Brossard, Quebec, Canada
2 Skills
Linda Lawlor, MCPM, MCTS
Project Management Support Specialist & Adult Educator

An articulate and forward thinking Project Management Support Specialist, Adult Educator and Software Trainer who combines energy and enthusiasm with proven achievement in Project Controls, Gap Analysis, Strategic Planning, Best Practices, Leadership, Staff Development and Software Integration in both the corporate and government sectors. Provides organizations with a high precision overview of existing project status, processes and tools; generates custom solutions and training programs to improve project efficiency and team performance. Thrives on the opportunity to conduct GAP analysis and introduce improved strategies of operation in managing projects, people, systems and resources. Main passion is teaching Microsoft Project.
Key Strengths
? Project Management and Process Improvements
? Team Training and Change
? Problem Solving and Decision Making
? Time, Priority and Detail Management

Professional Development and Education

Microsoft Certified Technology Specialist (MCTS)3
- Microsoft Project 2010, Managing Projects (2012)
- Microsoft Office Project Server 2007, Managing Projects (2008)
- Microsoft Office Project 2007, Managing Projects (2008)

>MS Project 2010 Level I - Level 3 (CTC Train Canada 2011)
>Business Analyst – Collect Requirements – PMBoK® Guide 4th Edition (IAG Consulting 2009)
>Masters Certificate in Project Management (MCPM), University of Victoria, Victoria, B.C., 2006
>Project Management Professional (PMP) Exam Prep Course, PMI West Coast Chapter, 2006
>Certified MS Project 2003 Professional - PMI Methodology, IIL, New York (2003)
Planning, Deploying and Managing an Enterprise Project Management Solution (Microsoft, 2003)
>Dealing with Difficult People Workshop (MCO Business Group Inc., 2002)
>MS Project 2000: PMI Methodology - Masters Certificate, International Institute for Learning, New York, 2001
>Project Management for IT/IM - Justice (Training and Development Canada, 1999)
>Project Management - Federal Government Concepts (Training and Development Canada, 1999)
>Project Management - Canada Post Concepts (Algonquin College, 1998)
>The 5 Phases of the Project Management Process (Royal Canadian Mounted Police, 1997)

Professional Affiliations
• Member - PMI (Project Management Institute – since1997)
• Member - MPUG (Microsoft Project Users Group formerly known as MPA – since 2001)

Award Received
• 2001 from the National DNA Data Bank of Canada for Excellence as Project Controls Officer

Additional Information

Languages English and French (Conversational – rusty Quebecois)

Technical Editing Part of the Technical Editing Team responsible for two published books:
‘Dynamic Scheduling with Microsoft Project 2002’ & ‘Dynamic Scheduling with Microsoft Project 2003’

Professional Experience
? Project Management Training and Consulting Engagements

• Linda Lawlor Consulting since 2001 (originally registered in Ottawa, ON., ten years in Vancouver, B.C., as of August 2012 registered in Quebec – Quebec Enterprise NEQ: 2268439942)

Globally provide Project Enterprise Management consulting and training in project management methodologies, tools and solutions.
- Linda Lawlor Consulting
? April 2013 - Created a 5-day Workshop using Microsoft Project 2013, incorporating other tools such as MindJet MindManager and WBS Chart Pro
- MPN MS Project NOW! LLC, Waltham, MA
? June 2012 to Present – Sr. Consultant/Trainer for Microsoft Project Professional & Server, globally, on a contract basis
- ASB Consulting Ltd, Port of Spain, Trinidad
? April 2012 to July 2012 - Created two 5-day Workshops using Microsoft Project 2007 & 2010, incorporating other tools such as MindJet MindManager and WBS Chart Pro. ASB incorporated PMBoK theory

• Insurance Corporation of British Columbia (ICBC), Vancouver, B.C.
Transformation Program

Project Analyst - Claims Business Model (CBMP) Process re-engineering Project (Jul 2010–Feb 2012)
Phase 1-Scope/Tactical Planning and Phase 2-Business Analysis/Design/Development
Duties and Responsibilities (Project with inclusion of 5 work streams)

On a regular basis provided financial generation, preparation, analysis and reporting and resource forecasting. Also, prepared and/or updated, ad hoc deliverables, such as, responsibility matrices, organizational charts, process maps, slide decks, risk and issues logs, non-financial status reports, project health checks and checkpoints, project schedules and plans, team ‘how to’ instructional documentation as well as a ‘Rules of Engagement’ document. These items resulted in producing deliverables both internal and external to the project or portfolio.

• International Institute for Learning Inc. (IIL), New York World Headquarters
Globally providing Traditional Classroom Training, E-Learning and Marketing Webinars

Senior Project Management Consultant - Microsoft EPM Solutions (Apr 2001-Jul 2010). Traveled globally to develop and deliver customized solutions that ensure familiarity with Project Management Institute’s (PMI) processes, best practices, tools and techniques, and how to deploy and adhere to such principles on all projects. Facilitation of this level may include on-site consulting and/or instruction for certification in Microsoft Project incorporating PMI’s Project Management Body of Knowledge (PMBoK). Partner with global customers, including corporate and government accounts to:
- Perform gap analyses (identify training priorities & design curriculum within a continuous improvement framework)
- Assist with project management office set-ups; develop enterprise standards and templates
- Develop work breakdown structures (WBS)
- Implement management tools, methodologies and processes
- Analyze management project schedules
- Ensure learning material content remains relevant and engaging with real world case studies and practical advice; respond to changing learning needs with well presented lesson plans and materials

Have continued to enjoy the dual role of project team member and project management trainer. Taking on a variety of roles within projects as a team member allows the sharing of real world knowledge with participants during training sessions. The following is an overview of some of those roles.

• Office of the Chief Information Officer - Ministry of Management Services, Victoria, BC
Project Scheduling Officer and Project Analyst: IT Security Enhancement Project (2005-2006). Upgrading the SPAN-BC Network, a government operated data system serving over 300 BC communities and 1500 educational facilities.
• Office of the Commissioner for Federal Judicial Affairs Improvement, Ottawa, ON
Subject Matter Expert: PM Methodology (2001-2002). Develop and optimized work breakdown schedules while providing mentorship through all project phases. Main focus was on elevating the organization’s project management level of maturity. Developed and presented a customized PM course for trainers of federally appointed Judges.

• Royal Canadian Mounted Police (RCMP), Ottawa, ON
- Projects Controls Officer - National DNA Data Bank of Canada Implementation (1999-2001). Managed one master and 10 sub-project schedules for Team Leaders responsible for establishing an operational infrastructure and implementing standardized methods to process national data from crime scenes and convicted offenders. This $10-million project was completed on time and under budget
- Deputy Project Manager - Controls (2000-2001). Accountable for the IT project manager’s milestone deliverables related to a $3-million, fast-tracked project to design and build a world class DNA Sample Tracking and Control System.
- Project Controls Officer - Canadian Police Information Centre (CPIC) (1997-1998). A $200-million project which involved a major restructuring/upgrade of CPIC’s maturing technology system.

• Human Resources Development Canada (HRDC), Ottawa, ON
Subject Matter Expert: PM Methodology - Canada Education Savings Branch (2000-2001). This time sensitive project involved developing and implementing a more effective, accurate and expedient way to produce mandated reports for auditing purposes. Analyzed needs and made recommendations for solutions which consisted of assisting committee members with creating and deploying a project planning framework using advanced Microsoft Excel for documenting, maintaining, consolidating and financial reporting purposes across the ten provinces.

• Skully Mines, Wabush, Labrador City, NFLD
Project Matter Expert: PM Methodology (1999-2001). Designed and presented a one week accelerated session for Mechanical Maintenance Engineers, encompassing PM practices, methodology and terminology as well as practical integration of old systems with new tools (in-house database, Microsoft Project, Access, Excel). The benefits were: the open pit mine went from a completely manual process to a totally automated process of reporting, which enabled them to maintain their corporate competitiveness as well as forecasting 3 years in advance. Also, one of the original attendees progressed over the 2.5 years to become their own internal project management expert.

• Health Canada - Product Safety Bureau, Ottawa, ON
Project Management Support Specialist (1998). Provided leadership in the development and deployment of a Project Management Control Framework that assisted with the planning, tracking and reporting of ongoing work and determining the impact of unscheduled requests on work in progress. The solution was the establishment of a centralized resource pool which allowed cross-project utilization. The benefit was that the reports established resource over-allocations clearly revealing why projects were slipping which led to the added benefit of the teams’ morale being greatly improved.

• Communications Security Establishment - National Defense, Ottawa, ON
Project Management Support Specialist (1998-1999). Played a pivotal role in the set-up of a Project Management Control Framework, which included, automating projects as well as using a shared-resource pool for cross-project reporting on resource utilization clearly accounting for 100% of resources’ time. Implementation included: Time-Tracking/MS Project integration research; recommendations and selection; project leadership and training program development/delivery; mentoring.

• Human Resources Development Canada (HRDC), Ottawa, ON
Project Management Consultant (1994-1997). Managed team building initiatives; standarded project management practices to improve the consistency of operations and the efficiency of various departments and teams; facilitated open discussions and clearly defined each department’s roles and staff responsibilities. Worked directly with the Infrastructure and Security Groups to manage and maintain the Y2K and SecuriCard projects, including time lines and budgeting. Assisted the Examination Coordinator for Standards, Planning and Analysis for Canadian Trade Profession in the planning and roll out of a project across ten provinces

• Career Development Institute, Ottawa, ON
Project Management Consultant and Trainer (1993-2002). Software installation; technology training; post-training technical support services to both private sector companies and Federal government agencies; course development, scheduling, classroom set-up and instruction. Clients included Pfizer in Montreal and AECL in Chalk River (remote learning).

• Greengage Computers - Novell and IBM Authorized Dealership, London, UK
Training Manager (1989-1990). Managed the set-up of a new training department for internal staff and end-user clients. Analyzed educational needs; conducted market research (in designing in-house and on-site training courses for DOS/Windows environment); hired and coached, supervised and scheduled instructors. Promoted program enrollment and generated new business with several leading organizations, including Ernst & Young.

• Communicaid Staffing Agency, London, UK
Training Manager and Job Placement Consultant (1987-1989). Initiate and managed the establishment of a new department and resource library to cross-train and place personnel. Set up and managed a training department with the purpose of cross-training the existing high level temporary staff on all current software,. Successfully assisted with the acquisition of more lucrative placements and diversify revenue streams in an increasingly competitive market. This success was instrumental in the agency winning a contract with the Warwickshire County for a special project involving the retraining of unskilled adults. The Project resulted in the staffing agency successfully retraining and placing adults back into the workforce, thus reducing the unemployment rate.

• Coulson Heron Associates (UK)
Customer Support Problems Manager (Process Improvement SME – 1987). About to lose their largest client, this VAX distributor required an external resource to analyze and optimize their technical support teams’ handling, effectiveness and response time for support contracts; the software developers’ product quality and the client’s satisfaction. After problem analyses, management recommendations, gap analyses and action plans, a computerized database system was developed to replace an existing manual method of problem recording. Standards and procedures were developed as well as a roll-out departmental training plan. Within three months the company was able to completely turn around their customers’ dissatisfaction with their product and technical support while highlighting that the customer had to invest more time and money in properly training their own staff in the use of the tools provided.