Languages spoken and written : english, french (bilingual)
Accounts receivable clerk June 2011 – August 2012
Incoming and outgoing calls (collection)
Contact companies (in Canada and the United States) whose accounts are overdue (invoices for shipping fees with UPS and DHL)
Perform several tasks related to office (send invoices or receive documentations by email or fax)
Appointment setter February 2010 – February 2011
Solarcan doors and windows, Montréal
Outgoing calls (telemarketing)
Provide home owners with free assessments of their doors and windows, as well as setting appointments for a free estimate.
Join a promotions / deals for doors and windows, if applicable.
Customer Service Representative May 2009 - August 2009
Fido, Place Bonaventure (Montréal)
Answer incoming calls from customers, according to the procedures of the call center
Enable, add or change services / plans / features to existing customers accounts monthly service
Process information from the client using databases and internal information systems
Survey interviewer January 2008 - July 2008
Contact aux consommateurs, Montréal
Outgoing calls to the polls across the country
Register in our database, at their request, appointments, reminders coming and encode unanswered calls (missed calls, dead lines, number no longer in service, etc.).
College degree in Fine Arts: communication
Cégep Marie-Victorin, Montréal 2011
High school diploma 2006
École secondaire Jean-Grou, Montréal
Professionalism and good work ethic, active listening, knowledge of software (Word, Powerpoint, Excel, Lotus Notes, Photoshop, Adobe Premiere, Adobe Audition, FL Studio), autonomy, meticulous, analytical, computer savvy, efficiency, friendly and courteous.
Hobbies and interests
Music production, DJing, concerts, theater, museum, sports, pool.
References will be provided on request