Melanie S Johnson
September 2014-January 2015 Oasis Marketing Solutions
Customer Service Associate
Conducting political surveys via phone to qualified citizens in preparation for upcoming elections throughout the United States.
February 2010-June 2014 Expert Planet
Answering inbound customer calls for various clients relating to fitness, weight loss and better living. Assisting customers with customizing the right package for their lifestyle in order to change or strengthen their body and overall health.
Upselling products and assisting with additional questions and/or concerns.
October 2010-November 2013 1NW Contact
Providing enrollment support for Medicare qualified patients to order medical equipment. Worked on various campaigns in regards to political surveys (outbound), signing up interested applicants to receive educational career information and offering after hours messaging service to tech support clients(inbound).
December 2011-May 2013 oDesk
Writing on various topics and categories. Providing short answer and article writing services.
August 2012-December 2012
Data Entry Specialist
Client: David Consultants for Safety Works Medical
Processing DOR withdrawals, basic data entry and performing medical credentialing, and researching medical provider networks.
August 2010-March 2012 G5LIVE
Monitoring operators during overnight shift, training new operators, conducting chat interviews, answering chats if understaffed and busy, and keeping monthly reports on operator’s performance. Quality assurance of incoming chats done by operators and representatives of client companies.
July 2009- May 2011 Livework
Researching and answering customer’s questions in various categories from the Ask.com database.
May 2009-May 2010 Kgb
Providing directory assistance to customers via a SMS based service. Researching and providing extensive research on customer questions.
February 2007-May 2009 Live Ops
Independent Telephone Agent
Direct Response, Pizza Hut and Proflowers. Reading from script, placing orders and processing payments via a secure database. Cross selling products and services.
March 2006-January 2008 Voicelog
Helping residential and business owners’ switch from their current telecommunication, gas, or energy provider to another by guiding them through the verification process while following. Federal standards and regulations. Transcribing customer’s information verbatim into third party verification system.
National Institute of Health “Protecting Human Research Participants”
Present Kaplan University Davenport, IA
Pursuing Bachelor of Science Health Care Administration