Karody A. Jueneman
13117 Pollard Drive
Austin, TX 78727
A highly creative, goal-oriented professional with solid customer service related experience. Demonstrated experience in department supervision, procedural training, and problem solving. Highly organized with the ability to manage multiple projects and meet deadlines. A strong work ethic combined with a commitment to excellence in all projects undertaken. A team player, working effectively to accomplish set forth objectives. Exemplary verbal and written communication skills.
DELL Round Rock, TX Sept. 2007 – April 2010
Dell Resource Scheduler
Assign jobs for client installations to staffing partners and Dell badge leads. Perform data entry, navigation, and consolidation through an online scheduling tool. Excellent communication and teaming skills, must contact field resources to discuss job assignments. Able to effectively handle multiple requests at the same time, and deliver job requests with short notice. Resolve field escalations due to unavailability or performance issues.
DELL Round Rock, TX Jan. 2007- Sept. 2007
Inside Project Manager K-12(Career Link)
Primary contact for deployment of service delivery with service providers, coordinate & monitor status of Dell order shipments to customer sites. Responsible for site scheduling of Dell’s deployment service providers while ensuring site & technician readiness. Coordinate and facilitate meetings between service providers & sales operations to collect deployment issues and facilitate escalations. Submit periodic customer experience requests to ensure service level attainment.
Wilson Sterling and Russell- Austin, TX July 2006-Sept 2006
Receptionist / Administrative Assistant
Duties include answering and routing phone calls to appropriate persons, greeting clients, preparing legal documents, preparing client files, sort and distribute mail, and assist lawyers and escrow assistants with day to day activities as needed.
USD 383- Manhattan, KS Sept. 2004-May 2006
Assist elementary students in all academic areas. Interaction with students and colleagues on a daily basis.
USD 333 - Concordia, KS April 2003-June 2006
Assist elementary and secondary students in all academic areas. Interact with students and colleagues on a daily basis.
KANSAS FARM BUREAU - Manhattan, KS Jan. 2000- July 2001
Performed detailed clerical & accounting duties in accordance with standard procedures. Utilized a general understanding of each department's functions during problem solving. Provided procedural training & departmental supervision. Reconciled monthly agent expense reports per county.
AWARDS & HONORS:
Peer to Peer Appreciation Award: For outstanding support, training & leadership
DELL- June 2007
Employee of the Month
DELL- May 2007
Microsoft Works Windows 95, 98, XP & 7
Excel Spreadsheet Google
Type 55 wpm Multi-line phone Fax
Copier Outlook Internet Explorer Scanner
Associates of Arts & Science May 1997
Cloud County Community College GPA 3.3/4.0
Member of Phi Theta Kappa
Who’s Who Among American Junior College Students
Bachelors of Arts & Science December 2002
Kansas State University GPA 3.2/4.0
Jacqueline Randler, PMP
Sr. Deployment Manager
Dell Managed Services
Cell: 615.491.4309 Jacqueline_Randler@dell.com
Kevin Fecteau, PMP, ITIL
Sr. Project Manager
Dell GIDS Global Managed Deployment