Lakeisha Taylor

Freelance Storyboarder & Project Manager

Location:Indian Head, Maryland, United States
2 Skills

Lakeisha A. Taylor
Profile Master of Arts graduate and Instructional Systems Designer with fifteen years of success in education and development, instructor-led training, training management, web-based training (WBT), and vendor relations. United States citizen.
Summary of Qualifications
• Fifteen years of experience in training management, facilitating, instructional design, instructor led courses (ICL), interactive distance learning (IDL), instructor/training manuals, technical training, soft skills design and development, soft skills training, and project planning
• Proven track-record of success in developing and training Contact Center Solutions – IVR, ACD, PBX, IP PBX, CTI, CRM, and ERP; security and defense protocols; work force management, emerging technologies, Coachware, ROCCE, Captivate 5.5 and 6.0, Adobe Suite, and Blackboard (Bb)
• Success in creating and developing innovative learning and change management solutions such as vodcasts or video podcast
• Critical thinker with the ability to effectively solve problems
• Excellent communication, motivational skills, and professional coach
• Mastered the ADDIE methodology and Kirk Patrick’s four levels of evaluations to include assessment design
• Mastered Army Training Regulations and DoD Instructions

2006-Present Booz Allen Hamilton, Herndon, VA
Air National Guard (ANG) Training Manager
• Exhibits superior dedication, exceptional leadership, and functional expertise while leading the development of web-based trainings Intellectual Capitol (IC), internal vodcast development, presentation briefings, and ultimately increasing business in the Air National Guard market (plus three full time employees (FTE); efforts translates to the Army National Guard for an increase in existing business
• Directs the design, development, and implementation of training products and solutions for the Air National Guard project. Chairing and facilitating a bi-weekly client training team consisting of approx. 15 core client members representing the Air Guard and Air Reserves
• Designs and deploys the 'first of its kind', web-training modules for the National Guard Bureau (NGB) (i.e., vPC-GR online 'basics' course-version 3). These courses require the assessment of training needs analysis and the incorporation and coordination of numerous business process owners. These courses were fully deployed through the Advanced Distributed Learning Service (ADLS) for over 106,000 Air National Guard members. Also, developing two comprehensive courses for members. The overall impact of such web-based tools will result in improved delivery of 24/7 training across the Guard
• Creates innovative vodcasts concepts to promote the functionality of a new online personnel knowledge base/system called AFPERS (Air Force Personnel Services). Develops whitepapers; these whitepapers were accepted by the Guard and increased the current contract to four vodcasts deliverables. Manages the development of hybrid solutions
• Onboards new members from the Learning Team onto the Guard contract in a very short time period. Ensures new members receive the necessary attention to make an immediate impact on the team. Effectively trains and leads the team on a daily basis
• Supports discussions and assist cost proposal revisions to bring on additional graphic and animation support in the amount of ~$36,000
• Authors whitepapers and proposal development for this current task order (total win: $3M)
• Gains client recognition for developing impactful training tools for the Guard
• Executes consistently GREAT work and impact has been recognized by BAH leadership and client leadership
Booz Allen Hamilton, Herndon, VA
Department of Defense TRAC²ES System and Homeland Security, Training Manager

• Directed a team of three to develop three WBTs (3899 Form, Theatre Medical Data System and MEDEVAC) for Flight Medics and Patient Movement Clerks during evacuations resulting in 70, 000 Flight Medics receiving certifications in mandatory courses
• Managed the development of audio, demo, and scenario scripts for the above mentioned WBTs
• Provided feedback and input to the TRAC²ES team in order to create a seamless process for the development of all courses and the implementation of the applications
• Managed the development of Protected Critical Information Infrastructure (PCII) Officer’s roles and responsibilities curriculum for Federal entities instructor-led classroom training sessions.
• Developed standards for operating procedures for PCII Training Information Box in order to acknowledge and respond to Federal entities frequently asked questions and training requests
• Provided feedback and input to the PCII Operations Team on the Learning Management Systems (LMS) in order to effectively manage the development and implementation of the application
2005-2006 Verizon Business (formerly MCI) Beltsville, MD
Senior Technical Training Manager
• Managed monthly reports and documentation for all employees in the education and development department, while supervising employees during new hire training sessions
• Recognized as the subject matter expert on call center and contact center consulting meetings while partnering with global account managers in order to effectively provide global solutions
• Assessed employees learning ability using level one, two and three evaluations while administering positive performance management when warranted, delegated responsibilities, made critical and timely decisions on a daily basis
• Traveled to and supervised management training operations at silo locations and different sites located throughout the U.S. and internationally. Developed, mastered, and trained new technology courses. Mastered and trained technical web trainings, e-learning tools and Interactive Distance learning courses
• Coached and counseled employees to 100% proficiency level on skill and knowledge based curriculum
• Managed a tracking process in order to evaluate on the job skill and knowledge of all employees, resulting in 100% service quality
2004-2005 MAXIMUS Inc. Washington, DC
Training Manager
• Managed the learning capabilities of a group of seventeen to twenty-five recipients in order to determine the quality of learning

• Developed and implemented training curriculums while maintaining Department of Humans Services policies and guidelines
• Worked one-on-one with recipients in order to assess job readiness and vocational skill levels
• Attended vendor management meetings on a monthly basis in order to provide accurate reports to the Department of Human Services
2001- 2004 ARCH Training Center Washington, DC
Associate Director of Education
• Developed and trained staff on facilitation skills geared for recipients in order to master job skills
• Developed and designed a four-week training curriculum while maintaining Department of Human Services policies and guidelines
• Measured quality client service and managed participation quotas in order to meet organization’s goals and business objectives
• Monitored the Department of Human Services referral list in order to maintain accurate and eligible participation
• Traveled to a variety of vendor sites in order to partner and assist with referrals for different social and community organizations
1996-2001 Sprint PCS Herndon, VA
Call Center Training Manager
• Managed the design and development of a seven-week new hire training instructor-led training for twenty to thirty employees. Managed monthly reports and documentation for all employees in the education and development department
• Assessed employees learning ability while administering positive performance management when warranted, delegated responsibilities, made critical and timely decisions on a daily basis. Maintained employee records, created schedules, attended conference calls, and "Train the Trainer" sessions every quarter
• Traveled to and supervised management training operations at silo locations. Created and supervised level one, two, and three assessments for all courses. Also, supervised level three assessments whenever new information was presented to existing employees. Coached and counseled employees to 100% proficiency level on skill and knowledge based curriculum. Developed a process to monitor side-by-side and remote monitoring sessions of newly hired employees
Education • Masters of Arts, Instructional Systems Design (ISD), University of Maryland Baltimore County, 5/2012
• Graduate Certificate, Distance Education, University of Maryland Baltimore County, 01/2011
• Graduate Certificate, Instructional Technology, University of Maryland Baltimore County, 01/2010
• Graduate Certificate, Instructional Systems Design, University of Maryland Baltimore County, 01/2009
• Graduate Certificate, Coaching Leadership & Development, George Washington University, 5/2006
• Certificate, Master Trainer Langevine Learning Institute, 11/2005
• Bachelors of Arts, Political Science, Mount Vernon College, 5/1996
Awards • Awarded VIP Professional Excellence in Training Analysis for the Department of the Defense (March 2012)
• Awarded Professional Excellence in Analysis for DoD (September 2010)
Skills (2) Rating
Project Management