Friends (1)

Phoebe Kneebone

Freelance Admin Support Freelancer & Virtual Assistant

1822
Location:Australia
Profile:https://www.freelanced.com/phoebekneebone
0
Kudos
4.5
2 Skills
$25
Rate/Hr
CUSTOMER SERVICE MANAGER – 16 months permanent - current

Administration, reception and office duties; Scheduling and ordering; Packing and sending goods to clients; Customer service, quotes and follow-up communication; Assessing and responding to customer requirements; Policy and procedure guidelines; Banking, invoicing, statements and finance through MYOB; Staffing, rosters and traineeships; Staff meetings and training; Liaising with company reps; Telephone, internet, email and postal duties.

RECEPTIONIST - NORTH BEACH TOURIST PARK– Peak season (4 months casual)

Administration, reception and office duties; Scheduling and ordering; Kiosk ordering and stock control; Customer service, and follow-up communication; Assessing and responding to customer requirements; DCCC policy and procedure guidelines; Invoicing, statements and bookings through RMS; Liaising with company reps; Telephone, internet, email and postal duties.

ADMINISTRATION OFFICER - AUSTRALIA MILLING GROUP - casual

Administration, reception and office duties; Scheduling and logistics; Packing and sending commodities samples; Customer service and communication; Assessing and responding to customer requirements; Policy and procedure guidelines; Accounts and finance; Staff meetings and training; Telephone, internet and email duties.

CENSUS FIELD OFFICER - AUSTRALIAN BUREAU OF STATISTICS - Temporary

Training and development; Prepare documents for delivery and collection; Liaise with Area Supervisor; Weekly tallies to Area Supervisor; Public relations and communication; Assessing and responding to customer requirements; Negotiation and resolution; Administration and office; Call centre duties.

CUSTOMER SERVICE OFFICER - SERVICE SA – 15 months casual

Processing government and non-government agency transactions; Approvals, referrals, permits, licences and grants; Selling and marketing products; Customer service and communication; Assessing and responding to customer requirements; Point of sale and EFTPOS transactions; Negotiation and resolution; Staff meetings and training; Office, administration and finance duties; Call centre duties.

OFFICE MANAGER – COLLIVER’S TRANSPORT – 1 year permanent

Management of office administration & finance; Reporting to Director; Staff minutes, memos and agendas; Accounts , statements, and debtor control; Budget reports and management; Customer service and reception; Registrations and licensing; OHS&W, risk management and policies and procedures; Payroll, MYOB, Word, Excel, Publisher and Power point; Productivity; staff and customer negotiation and resolution; email and internet; Work cover, superannuation, tax, BAS and end of financial year reconciliation.

ADMIN / FINANCE MANAGER - MILDWATERS TRADE CENTRE – 2 years permanent

Management of office administration & finance; Reporting to Director; Staff minutes, memos and agendas; Accounts , statements, and debtor control; Budget reports and management; Customer service and reception; Sales rep liaison; Staff, labour and apprenticeship management; Registrations and licensing; OHS&W, risk management and policies and procedures; Consumables and stock control management; Payroll, MYOB, Word, Excel, Publisher and Power point; Productivity; staff and customer negotiation and resolution; email and internet; Work cover, superannuation, tax, BAS and end of financial year reconciliation.

MANAGER – SUBWAY – 1 year permanent

Management of staff and store; Customer service, sales, marketing and office administration; Rosters; Payroll; Daily reporting, updates & memos; Traineeships; Workplace training and assessment; Sales rep & regional and metro store manager liaison; OHS&W and risk management; Quality assurance; Policies and procedures; On-call roster; Consumables management; Regular inventory stock reports and KPI’s; Productivity reports; Staff and customer negotiation and resolution; Recruitment and termination.

TRAINER – TAFE - casual

Conduct, train and assess mandatory computer training to 3 groups of health workers twice per week over a 3 month period; Maintain Government vehicle and log status; Abide by TAFE fundamentals, policies and procedures; Organisation of teaching material and final assessment outcomes.
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EDUCATION, TRAINING and DEVELOPMENT

Year 12 – Kadina Memorial High School; 20 years Community Pharmacy Supervisor; Subway Systems Management, Finance & Business applications course and training; MYOB accounting, payroll and bookkeeping; Responsible officer for OH&S practices; Certificate IV workplace training and assessment; E-Commerce and E-Business course; Certificate III Office Administration; Computing and Microsoft office course; Reception, negotiation and resolution training; Senior first aid and caring for kids certificates; Telephone courtesy and customer service training; Sales, marketing and customer service training; Mandated notification; Proofreading, editing and resume writing course; Responsible service of alcohol and liquor licensing; Counselling; Diploma of Nutrition; Medical terminology; Bookmarketing Franchise Owner.
Skills (2) Rating
Admin Support
Virtual Assistance