Email id : firstname.lastname@example.org
SUMMARY : SENIOR HELP DESK / TECHNICAL SUPPORT ENGINEER / DATA ANALYST / BACK OFFICE OPERATIONS MANAGER
12 years experience in Computer Operations, Technical Help Desk Support, Data Analysis, and Back Office Administration.
3 years of experience in computing environment including Windows XP and Ms Office.
6 years of experience in data analysis and back office operations.
3 years providing Help Desk support to users, earning a solid reputation for productivity, complex problem resolution and professionalism.
Excellent communication and diagnostic skills, consistently solve problems reputation for productivity, complex problem resolution and professionalism.
Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity.
PROFESSIONAL EXPERIENCE :
DATA ANALYST AND TESTER MAR 2006 – DEC 2011 CONSUMER DATA PVT LTD, LEEDS - UK
Played key role in testing new applications to improve accuracy and data capture.
Responsible for capturing data accurately from scanned images to respective fields.
Sorting our the filled forms into different categories for scanning.
Quality control check for the data captured by users and explaining them the necessary changed that need to be done.
Excelled at the job several times with data capture record of processing 2020 forms in 1 day that stands still to date.
Consistently recognized for Superior Performance.
RELATIONSHIP MANAGER MAR 2003 – MAR 2006 HIRANANDANI DEVELOPERS PVT LTD, MUMBAI – INDIA
Responsible for processing flat allotment letters and receipts of payments.
Processing of Mortgage and other bank related documentation.
Keep in touch with the customers for the payments and up-to-date information about the flats.
Process the letters requesting the next sequence of payments.
Present the quarterly, half yearly and annual sales presentation along with new strategies to increase sales.
HELP DESK AND TECHNICAL SUPPORT ENGINEER DEC 2001 - MAR 2003
IBM GLOBAL SERVICES PVT LTD, MUMBAI - INDIA
Provided first-level technical support for global IT infrastructure supporting employees .
Troubleshooted hardware, software and connectivity issues.
Achieved the highest levels of productivity, handling over 250 calls per week and averaging 50+ calls daily.
Earned solid reputation for resolving complex issues and providing exceptional customer service.
Promoted to assume additional responsibilities as Technical Advisor providing expert guidance to Help Desk staff.
Assisted users with procedures for setting up new accounts, web/network presentations and data backup.
Escalated issues as needed and maintained communication with customer and Technical teams. Extensively utilized software to record and track issues.
Worked independently on Sundays providing sole support for international operations.
Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas.
EDUCATION & CERTIFICATIONS :
BCOM – Mumbai University, India – Distinction (2001)
HSC – Mumbai University, India – First Class (1998)
SSC – Mumbai Board, India – Distinction (1996)
GNIIT – 3 year diploma of software engineering and programming by NIIT - National Institute of Information Technologies. (2001)
Excelled at customer interaction and personality development seminars conducted by NIS – National Institute of Sales.(2001)
PERSONAL DETAILS :
Status : Married
Nationality : British