Dineo kgaphola

Freelance Proofreader & Personal Assistant

1179
Location:Ashburn, Virginia, United States
Profile:https://www.freelanced.com/dineokgaphola
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curriculum vitae
of
dineo KGAPHOLA

PERSONAL INFORMATION:

Surname : Kgaphola
Names : Dineo
Marital Status : Married
Nationality : South African
Home Language : Sepedi
Other Languages : English, Speak, Write, Read
Zulu, Speak, Read
Venda, Speak, Read

QUALIFICATIONS:

1. SECONDARY QUALIFICATIONS:

School Attended : Tshebela High School
Highest Standard Passed : Senior Certificate Grade 12
Year Obtained : 1998
Subjects Passed : Sepedi, English, Afrikaans, Economics,
Business Economics, Accounting

2. TERTIARY QUALIFICATIONS:

Name of Institution : Vaal University of Technology
Course : National Diploma in Office Management and Technology
Duration : 2001-2005
Subjects Passed : Information Administration I, II, III (Practical) (Computer)
Information Administration I, II, III (Theory) (Computer)
Business Administration I, II, III
Communication I, II
Legal Practice I, II
Personnel management
Mercantile Law I

3. FURTHER TRAINING:

Name of Institution : Cornerstone Training
Course : Certificate in call centre
Duration : Three Weeks (February 2009)
Subjects Passed : Inbound (Customer Behavior, Interactive role play)
Computer (Email and Internet, Computer Terminology)
Outbound (Debts Collection, Sales and Negotiation Skills

ACHIEVEMENT:

Certificate : Effective Time Management (2001) one day workshop

KNOWLEDGE AND SKILLS:

Computer Skills, in Excel, Access, Publisher, Word, Email, Internet and PowerPoint
Typing Skills (40 words per minutes)
Admin Skills and Telephone Skills
Communication Skills
Customer Services
Business Knowledge and Security
Filling and Capturing

WORKING EXPERIENCE:

1. Employer : Fetakgomo Department of Agriculture as training admin
Duration : 4(Four Months as In-service training in 2004)
ReAdequate, Outgoing and Incoming call and call Transfer, Admin duties, Filling staffs records and Typing: Memos, Leetc
2. Employer : Edcon at Jet Bopedi Casual as Retail Associate
Duration : 17 Months in 2006-2008
Responsibility : Helping Costumer, Merchandising, Stock Room: Unpacking, Receiving of Stock, Preparing and Stock Room Inventory Report
3. Employer : Bopedi Superspar as Casual Cashier Duration : 5 Months in 2009
Responsibilities : Till Operator, Lotto Operator, Kiosk Stock taking, Grant Machine Operator and helping in other Department

4. Home small business : Sekhukhune Dry clean depot, Farming, Typing and Printing

5. Employer : Agama Call Centre as Call Centre Agent
Duration : 4 Months in 2010
Responsibility : Making Cold calls selling Virgin and Altec Auto page contracts cell phones

REFERENCES:

1. Ms Eva Madingoaneng
Senior Admin Officer
Fetakgomo Dept. of Agriculture (SCHOONOORD)
Tel.: (013) 260 1004/5

2. Mr Frans Mthombeni
Stockroom Manager (Supervisor)
Edcon Jet Bopedi
Tel.: (015) 622 0287/88
Cell: 072 301 6357

3. Mr Kgaogelo Mampana
Front Supervisor (Bopedi Superspar)
(016) 622 0285
Skills (2) Rating
Proofreading
Personal Assistance