Objective: I would like to obtain a position that utilizes and further develops each of my skills and will allow me to work my way up into a position of more responsibility.
Oct11 – current Massage Envy
-Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer.
-Confer with customers by telephone or in person to provide information about products and services.
-Being sensitive to customer needs, feelings and being understanding and helpful.
-Make or cancel appointments and reminder calls daily.
-Determine charges for services requested, collect payments, and arrange for billing.
-Maintain an awareness of all promotions and advertisements.
-Assist in maintaining cleanliness of the facility.
-Assist in processing and replenishing merchandise and monitoring floor stock.
-Accepting criticism and dealing calmly and effectively with high stress situations.
May 11 – Oct 12 Sticks and Stones
-Provide excellent patron experiences through phenomenal customer service, evidenced by high number of regular patrons requesting to sit in my section.
-Explain neatly how different menu items are made, describing the cooking methods and ingredients.
-Possess a fantastic memory and excellent listening skills, resulting in highly accurate order placement.
-Performed food preparation duties such as preparing salads, appetizers, and cold dished, portioning desserts, and brewing coffee and tea.
-Confirm with customers to make sure that they are enjoying food and take action to correct any troubles.
Apr 10 - May 11 ER Solutions
Call Center Agent
- Answering high volume incoming calls from customers and prospects to resolve billing issues, collect payments and discuss their plan for options that are available.
- Strike a positive and cooperative tone with both customers and coworkers.
- Responded to customer inquiries and requests and resolved issues efficiently and professionally with one-call resolution.
- Received bonus on monthly basis for being a top collector and referring customers for sales.
- Translate incoming calls from Russian customers to insure proper handling.
May 09 - Dec 09 Brass Lounge
Las Vegas, Nevada
-Designed marketing promotions for festivals and events.
-Managed guest relations and answered questions about menu and beverages.
-Produced engaging flyers, postcards, and mail information to increase company awareness.
-Provided friendly customer service to new and current customers.
Oct 08 - May 09 Parc at Buckhead
Fine Dining Server
-Responsible for preparing restaurant for next shift.
-Provided information about daily specialties to customer and answered their questions.
-Various other duties related to assisting sous chef.
-Known for exceeding customer expectations and maintaining poise and sense of humor in stressful environments.
May 03 - Oct 08 Mako’s
-Knowledge of liquors, beer, wines, alcoholic beverage mixing and serving.
-Bartending equipment and speed techniques.
-Provide training and supervision to new staff.
-Responsible for product preparation and presentation.
-Responsible for inventory, stocking, ordering and sanitation of bar, hygiene and health.
-Responsible for solving disagreements in the environment of high pressure.
-Worked with other staff in a professional, friendly and helpful manner.
Starr’s Mill H.S.
Peachtree City, GA
-Completed four years with honors.
-Graduation date: May 2003
- Beta club Member
-G.P.A. 3.9 Top 5 % of class.
-Sept 03 to July 05
-Business major 24 credit hours
Efficient in MS Office, Word, Excel, PowerPoint
Operate fax, printer, calculator, cash register
Graceful, careful, clean, passionate, detail oriented, peaceful under pressure.
Bilingual Fluent in Russian