? Italian, English and Spanish (good)
? Proficient in Microsoft Word, Excel, Power Point, Outlook, and ADP services
Antico Foods, LLC - Atlanta, GA 07/2011 to Present
Directly supervise and coordinate operations management, weekly sales reporting, vendor relations, customer service. Accountable for profit & loss, total quality, and cash management operations.
? Prepared and reviewed operational reports and staff schedules to ensure accuracy and efficiency.
? Resolved customer complaints regarding service and customer courtesy.
? Purchased or requisition supplies needed to ensure quality and timely delivery of services.
? Analyzed internal processes and implemented procedural or policy changes to improve operations.
? Managed human resource administrative processes such as, recruitment, interviewing, hiring, and termination.
? Performed various financial activities such as cash handling/receipts, deposit preparation, and payroll at the end of the day or shift.
? Managed private party event reservations for over 3 high authority officials from the metro-Atlanta area.
? Imported and maintained inventory, equipment, small ware, and foreign products from Italy bi-weekly.
Druid Hills United Methodist Preschool & Kindergarten - Atlanta, GA 12/2009 to 07/2011
Italian Preschool Substitute Teacher – (Part-Time)
Futura North America - Alpharetta, GA 11/2009 to 11/2010
Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
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? Setup and coordinated meetings and conferences.
? Organized and planned schedules for the manager and staff travels.
? Assisted accountants with pay roll and purchase office furniture and requisition supplies.
Italian Trade Commission - Atlanta, GA 08/2009 to 11/2009
Italian Interpreter – (Contract)
Convert a speaker’s English message to Italian and vice versus.
? Greeted guests, conducted introductions, while flawlessly answering questions in Italian.
? Provided interpretation and translation assistance to the Italian companies attending the International convention.
? Informed the American companies willing to start a business relation with Italian companies about the Italian trade regulation and the support services offered by the Italian Trade Commission. Assisting crew with last minute drop in request.
Hertz Car Rental - Naples, Italy 03/2008 to 08/2009
Customer Service Representative
Santobono Pausillipon Pediatric Hospital - Naples, Italy 02/2007 to 03/2008
Human Service Assistant – (Civil Service)
? Maintain employee’s records, such as document time off, sick time, vacation time, personal time, and contact information.
? Supported kids recovered within the Neurosurgery Department.
? Assisted families with hospital policy and personal needs.
? Create requisitions for office supplies for department.
? Maintain equipment printer, copier and fax.
? Send emails, create meetings on calendar, and contact employees. Collect Mail from mailroom.
? Contact foreign Pharmaceutical companies. Interpreter service for foreign patients.
Data Media Distribution - Naples, Italy 10/2004 to 02/2007
Evaluate, process, and import documents for various accounts and obtain all custom releases and invoices for all import accounts. Administer delivery of all cargo and process all custom releases and monitor all receivables and ensure work within required timeframe and assist supervisors to resolve all transaction issues.
? Calculated estimated landed costs.
? Accounted for accurate tariff numbers on potential purchases.
? Corresponded with fulfillment centers to ensure timely arrival of shipments within the pipeline.
? Corresponded in a timely manner with staff on Q&A issues, missed ship dates, and short windows.
? Monitor exception reports from logistic providers and communicate to merchandising staff for necessary action.
? Informed logistics requirements and Italian Customs Rules/Regulations to merchandising staff members and vendors when necessary.
? Verified import documentation for accuracy against original purchase order information and confirm order compliance is consistent with established import guidelines.
Education / Certifications
? MS in International and Diplomatic Relations with L'Orientale University in Naples, Italy
? “Project Management for the International Cooperation” – by ZoeOnlus Organization in Rome (Italy)
? “European Union: Market and Competition” – ISPI (School of International Politics), Milan (Italy)
? “The Internationalization of the Production System of Campania” – Italian Trade Commission and the Economical Development Ins