Seeking a position in the capacity of CUSTOMER SERVICE REPRESENTATIVE/ SALES ASSOCIATE within a healthcare environment, bringing the following experience, skills and attributes:
Extensive experience working in general public and medical settings. Interface well with others at all levels including patrons, patients, professionals, children, and students. Caring and hardworking with excellent interpersonal communication, customer service, and office support skills.
Microsoft office, Excel, Quick-books, and basic Internet skills.
Administrative Assistant, A&H Contracting, Billings, MT 03/10 –Present Provided diversified information services to customers, suppliers, and government agencies.
Provide information regarding state job bids, and customer quotes.
Keep up to date licenses, bonds and registrations required for each job.
Worked in the field, constructing ranch style fences in all types of weather.
Kiosk Manager, Mountain Mudd Espresso, Billings, MT 06/09 – 03/10 Provided customer service to the public while managing staff and store.
Prepared food and gourmet drinks for customers in a fast-paced drive-through environment.
Easily established rapport with customers and increased sales at each kiosk managed.
Quickly learned computerized Point Of Sale cash register system and handled cash with accuracy.
Managed and scheduled staff as well as configured weekly and monthly inventories and reports.
Certified Nursing Assistant, St. John’s Lutheran Ministries, Billings, MT 04/08 – 07/09 Held the following responsibilities on the Dementia Care Unit:
Assisted residents with basic activities of daily living.
Obtained vital signs and followed up with timely computerized record-keeping procedures.
Interfaced extensively with patients, their families and staff personnel.
Observed and reported changes in patient’s conditions and other matters of concern.
Montana State University-Billings 09/07 – Present
Major: Bachelor of Science in Healthcare Administration