Friends (1)

HanumanthaRao K

Freelance System Administrator & Technical Support Freelancer

Location:Hyderabad, Andhra Pradesh, India
Phone: 9959212928
2 Skills
Primary Skills:
> A desired and motivated professional having 4 years and 4 months of experience on CA ITCM (formerly CA Unicenter DSM), CA Patch Manager and Intermediate knowledge (around 1 yr experience) on CA Unicenter products - Spectrum, SD, eHealth, APM and NSM
> ITIL 2011 Foundation Certified and PMP Trained
> Takes initiative and works independently or as part of a team
> Effective client management skills
> Excellent problem solving skills and a self-starter
> Well organized and easily meets deadlines
> Effusively functioned in 24x7 environment
> Working knowledge on ticketing tools like Amdocs Clarify tool and CA Unicenter Service Desk
> Remote Desktop support tools – LogMeIn, Team Viewer, Cisco WebEx and MS NetMeeting

Secondary Skills:
> Installation & Basic troubleshooting of Server Operating Systems - Windows 2003 Servers
> Working knowledge on Server Operating systems – Windows 2008 and 2003
> Installation & Basic troubleshooting of Client Operating Systems - Windows 2000, XP, 7 and RH Linux
> Management of UACs in Client OSs Windows Vista and 7
> Installation and Maintenance of VMWare Workstation
> Basic knowledge on Active Directory
> Knowledge of MS office STD 2003 and 2007
> Basic knowledge on Lotus Notes
> Good knowledge of Software Installation and configuration (Adobe, Lotus Notes, MS office, Hummingbird etc.)
> Basic knowledge on Networking and Hardware Management
> Good knowledge in network connectivity troubleshooting
> Browser Support - Internet Explorer, Mozilla Firefox and Google Chrome
> Good Knowledge on Sophos Anti-Virus, Symantec Antivirus and Windows Firewall Security
> Working knowledge on ticketing tools like Amdocs Clarify tool, CA Unicenter Service Desk and HP OVSD