Jazmyne Rodriguez

Freelance Website Designer & Creative Writer

1211
Location:Camden, New Jersey, United States
Profile:https://www.freelanced.com/jazmynerodriguez
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3.0
2 Skills
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Jazmyne Rodriguez
Phone (856) 562-0965
E-mail jazmyne0629@gmail.com

Profile

A detail-oriented, high-energy, self-motivated individual with strong professional, and critical thinking skills looking to become a part of a team dedicated to providing excellent customer service.

Key Credentials Bachelor’s degree in Communications/Writing Arts – Bi lingual, fluent in Spanish. Excellent customer service skills. Enthusiastic, friendly, knowledgeable. Ability to recognize individual, cultural, and religious diversity – care for clients in a manner conducive to their safety, privacy, and comfort- ability to access, analyze, synthesize, evaluate and apply information from a variety of sources to make sound decisions-works collaboratively with others to solve problems efficiently and effectively - proficient in many tasks including multi-tasking, communicates effectively with clients, families, and the public. Very personable and energetic Zumba instructor.

Computer skills
Microsoft Office Programs (Excel, Word, Power Point, Access, Outlook), Typing, Data Processing, E-mail, internet, Skype, Twitter, All social networking sites. Marketing, advertising skills.

Education December 2012 Rowan University Glassboro, NJ
Bachelor’s Degree in Communications/Writing Arts
June 2010 Camden County College Blackwood, NJ
Education
Associates Degree in Science

Work Experience March 2009 – Current Virtua Health Camden, NJ
Family Health Center
? Registering patients in OAS gold
? Scheduling appointments for patients in IDX
? Initiate insurance information and copy insurance cards
? Canceling/rescheduling appointments
? Answering phone calls in a high call volume doctor’s office

? Providing excellent customer service to patients
? Collecting co pays from patients
? Translating for patients when needed
? Pulling charts from medical records and filing charts back
? Registering patients for podiatry and scheduling their appointments
? Entering billing charges for podiatry in OAS and IDX
? Registering patients for radiology orders
? Medical Records
? Explaining HIPPA policy to patients

2004 -2008 SunRX Mt. Laurel, NJ
Quality Control/ Bilingual Customer Service
? Receive orders from members for medications – including new prescriptions, refills and doctor faxes
? Bi Lingual customer service representative
? Translated for patients and clients
? Assisted in translating company documents in Spanish
? Prepare individual and group orders for pharmacy
? HIPAA
? Medical necessity
? Enrolling new members and checking member eligibility
? Scan each order into patients personal folder
? MedImpact – used for patient order history, adjudication of claims, view records, medical history, caps, co pays, pricing and eligibility etc
? Call or fax doctor to request new prescriptions
? Take client calls – reorders, advice, complaints, information
? Experience with reception desk – answering high volume of calls and transferring out to representative
? Assist supervisor with various tasks
? Refill reminders
? Notices
Payments
? Charge patients co pays using credit card, check or money order
? Keep track of member balance (credit/debit) on account
? Process refund, credit, charge requests
? Customer calls for payments
Skills (2) Rating
Website Design
Creative Writing