Ronald A. Staggers Jr.
318 Runaway Bay Cir. 1B, Mishawaka, IN 46545
574-855-9906 or 574-855-1541
LABORER, STOCK, SECURITY, AND CUSTUMER SERVICE
Profile • 1 year experience in customer service, telemarketing, and sales support with strengths in new account contract sales, account maintenance, and staff support
• Computer skills with knowledge of IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, and Microsoft Word.
• A team player, committed to providing excellent service within an environment conducive to quality considerate customer care.
• Maintaining and stocking products providing accurate inventory reports.
Synopsis of Achievements
• Increased customer retention by 19%, from 72% to 91%.
• Reactivated 9 key accounts ($253K/year), utilizing persuasion/mediation skills.
• Proactive planning led to notable increase in morale in all departments.
• Created customer satisfaction survey, drastically reducing potential problems.
Employment Lippert Components Inc., Goshen, In
• Security for a portion of the factory
• Light Cleaning, making certain area remains in professional order.
• Assist with Sawing and Rail work
2012 - present
TEAM UP After School Program, So. Bend, IN
Program Assistant and Tutor
• Worked with approximately 150 students during each school year, providing assistance to the Supervisor and Math Tutoring and Homework Assistance for participating students.
• Picking up necessary inventory and snacks for youth.
• Quickly and effectively solve student issues and challenges.
• Providing quality assistance with a satisfaction work record, constantly seeking new ways to improve student participation and interaction.
2006 - 2012
The Room Place, Mishawaka, IN
Stock and Inventory Worker
• Received new stock, placed items in storage or prepared for customer pick.
• Displayed stock on the showroom floor, designing sets which would appeal to in-coming customers.
• Worked with inventory control to make certain stock items were placed in the correct places and orders were filled properly.
Americall Group, South Bend, IN
• 80% Sales Rate
• Promotion received for meeting high sales quota
Education John Adams High School, So. Bend, IN
High School Diploma
IVY TECH College, So. Bend, IN
Business Administration Major
Full Sail University, Orlando, FL
Music Production Major
Expected Graduation 2014
References Furnished Upon Request