Astrid

Freelance Video Editor & Television Producer

1945
Location:Cape Town, Western Cape, South Africa
Profile:https://www.freelanced.com/astrid
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2 Skills
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RESUME
ASTRID YOLANDA VALENTINE
24 Polo rd Observatory
Cape Town, (South Africa)
0027214472360(Cape Town), 0027728477546
Email:astridvalentine@gmail.com
Professional Profile: A dynamic, enthusiastic professional with excellent communication skills, demonstrating the ability to provide high quality customer service. I understand the importance of meeting the clients requirements and I am able to work as part of a team or on own initiative, without supervision. I like working in a challenging environment, my experience taught me to remain calm under pressure.

PERSONAL DETAILS

Date of Birth: 6 January 1978
Nationally: South African
Status: Single
Health: Excellent
Interest: Film Making, Photography, Reading, Cooking and Personal Development
Languages: Fluent in English and Afrikaans

Skills:
* Friendly, Proactive * Well Groomed * Excellent communication skills
* Professional * Eager to learn * Excellent customer service
* Creative * Able to work under pressure * Team player
Career Summary

Sept 2010- Present- Status temp Assignments & Call Centre Customer Service Consultant
•?Professional, well groomed, offering hospitality to the clients
•?Organizing administration, Filing, answer busy switchboard, typing, sending and receiving couriers
•?Enthusiastic learner and gains thorough knowledge of the various corporate firms
•?Providing good customer service over the phone, Product knowledge, terms & conditions, giving refunds
•?Data capturing, managing customer accounts, handling various queries pertaining our website
•? Skilled on Avaya telephone operating system, Remedy Ticketing System and ATG.


June 2010 – till Present- PRODUCTION COORDINATER, Cape Town TV, Cape Town, South Africa. (INTERNSHIP)
•?Managing the briefs from presenters
•?Scheduling the shows with a call time and shoot time
•?Managing the correct crew compliment for the shoot
•?Placing catering orders for refreshments
•?Initiated the checking of equipment separating inoperative from the operative ones
•?Delegating individual responsibilities to crew, and implementing team work
•?Preparing reports after every shoot, initiating new ideas, raising beneficial facts, allowing crew to raise issues
• Leading the crew and presenters to collaborate their skills for a great production
• Television Presenter
• Floor Manager
February 2010- April 2010- PERSONAL ASSISTANT, ABDULLAH AL ALI &ASSOCIATES LAW FIRM (UAE)

• Organized Meetings with different Firms
• Typed the minutes
• Corresponded with clients via email & telephone
• Diary Management
• Calendar Bookings
• General Admin
• Professional telephone manner
• Friendly, Proactive
• Computer Literate
• Time Management
• Prepared presentation packs

July 2001 – Dec 2009- SENIOR FIRST CLASS FLIGHT ATTENDANDT, Emirates Airlines, Dubai UAE.

• Rated on the A340/500/300 Boeing 777 -200/300, A330 -200/300 Boeing ULR
• Ensured welfare, comfort, enjoyment, safety and satisfaction of the passengers
• Ensured that the safety equipment is fully operational, oxygen, halons, skraks, smoke hoods etc.
• Thorough checks are carried out in the cabin before boarding passengers, following safety procedures when need be
• Supervising Cleaners in the allocated areas, checking ID, reporting cleaning checks
• Area of responsibility safety and security checks and report to Senior Flight Purser
• Preparing cabin in accordance with airline standards, cabin tidiness, housekeeping skills
• Offering pilots with refreshments & for operational safety reasons visit every 20min (applying safety rules)
• Assisting passengers with travel requirements during flights, arrange for wheelchairs, strollers etc
• Checked if the catering was loaded and ensured the meals corresponded to the PIL, special meals loaded
• Maintaining the highest levels of presentation and creative flair through the service
• Regular crew assessment for maintaining service standards on board –as well as updating
and finding new improved service etiquette techniques
• Provide exceptional in-flight service which consistently exceeds the customer’s expectation
• Duty Free- writing VR1 reports
• Medlink

Sept 2000 – May 2001 FIRST CLASS GROUND HOSTESS, Emirates Airline Catering, Dubai –UAE

•?Responsible for the catering checks
•?Supervised ground hostesses
•?Creating a peaceful ambiance for passengers resting in transit
•?Ordering fresh food for presentation
•?Ensuring a clean hygienic environment
•?Attentive to individual passengers requirements
•?In charge of keeping safety and security awareness

Jan 97- July 2000 FIVE STAR HOTEL FRONTLINE, Ambassador Hotel, Cape Town –South Africa
•?Answered all the telephone calls promptly, and directed them to the correct extensions
•?Organized tours and restaurant reservations for hotel guests
•?In charge of checking guest in and out of hotel on the system
•?Escorted guests to their rooms and ensuring they were comfortable
•?Guided my colleagues when given the responsibility and worked well within a team
•?Handling daily administration duties e.g. typing, faxing, emailing correspondence with guests
•?Well groomed, professional and in line with the company’s image

Jan 96- Dec 96 FIVE STAR HOTEL WAITRESSING, Victoria Junction Hotel, Cape Town -South Africa

•?Booked telephonic reservations
•?Payed attention to detail when orders were placed
•?Well informed and able to give detailed explanation on current menu/services
•?Recommending suitable wine, served at the correct temperature
•?Anticipating their preferences and making recommendations
•?Replenishing there food and drinks
•?Receptive to their need for privacy
•?Providing excellent public relations in keeping well within hotel standards

EDUCATION:

High School Diploma
Majors: English, Afrikaans, Biology, History, Home Economics, Business Economics
New York Film Academy
Cinema photography (Digital Sony Video), Screenwriting, Acting, Directing short films, Editing (Final Cut)
Certificates
Qualified First Aid – CPR & Defibrillation training- and keeping up to date with new procedures
Safety Emergency Procedures-Evacuation (Land, water practical) Fire fighting, decompression, dangerous goods
Service Training- Silver service training (dine on demand), Culture awareness training, Najoum training
Certified In service hotel training- Hotel Management (Frontline, Chef, Housekeeping, Restaurant)
Microsoft word certificate- Excel, Outlook, Office, Email, Internet, Avaya, ATG, Landmark, typing

References:
Lorrain
HR Manager- (GAC International Shipping company) 021 4649700 (Cape Town)
Yolanda
HR consultant-(Status recruitment) 0730480366 (Cape Town)
Roberta Helmy
Cabin Crew Supervisor (Emirates Airline) 00971508430279 – (Dubai)